Critical Error with WooCommerce

  • Resolved esther0708

    (@esther0708)


    11 months, 1 week ago

    Hi, I downloaded the Icegram Express Plugin and when I click on WooCommerce it shows a critical error message. There seems to be a conflict with WooCommerce and icegram express. Can you please investigate? I have temporarily deactivated icegram express to allow me to access WooCommerce- Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi there,

    Thank you for contacting us. We checked the issue at our end but it looks like both Icegram Express and WooCommerce plugins are working as expected.

    To debug the issue further, we need some more information regarding your site. Can you let us know the Icegram Express, WooCommerce, and PHP versions on your site?

    Also if debugging is enabled on your site, then the error should have been logged in the site error log. Can you please share the site error log with us in that case? Usually, it is located inside <site-root>/wp-content folder. You can also contact your hosting provider for this.

    Thank you for your coordination in debugging the issue. Let us know if you have any further queries.

    Note: Since the error log might contain sensitive information regarding your site like folder path, credentials, etc, please remove them before sharing it here.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @esther0708,

    We hope our previous replies were helpful in resolving your inquiry.

    I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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