Critical error with new update

  • Resolved melchristie

    (@melchristie)


    2 years ago

    I now cannot view the or login as an admin!

    This is the error message:
    Fatal error: Uncaught Error: Call to undefined function burst_update_option() in /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-content/plugins/burst-statistics/class-endpoint.php:45 Stack trace: #0 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-includes/class-wp-hook.php(308): burst_endpoint->setup_defaults('') #1 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-settings.php(480): do_action('plugins_loaded') #4 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-config.php(87): require_once('/homepages/4/d1...') #5 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-load.php(50): require_once('/homepages/4/d1...') #6 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-blog-header.php(13): require_once('/homepages/4/d1...') #7 /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/index.php(17): require('/homepages/4/d1...') #8 {main} thrown in /homepages/4/d155632843/htdocs/clickandbuilds/PureGoodnessInfo/wp-content/plugins/burst-statistics/class-endpoint.php on line 45

    How can I fix this?

    Regards

    Mel

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi @melchristie,

    Thanks for reporting the issue.

    We’ve discovered that if burst is updated while not logged in, this can result in an error. We will release an update soon.

    In the meantime, to get your site up and running again, please access your site with an FTP client or file manager, and rename the plugin folder in wp-content/plugins, for example to burst-statistics-bkp. This will resolve the issue for now.

    I’ve created a patch for this which can be downloaded here:
    https://github.com/Really-Simple-Plugins/burst

    We’ll release it on wordpress first thing in the morning.

    Apologies for the inconvenience.

    t-ryder

    (@ryder203)

    With that update you broke 6 websites I maintain as a volunteer… can’t login and the websites only showing the critical error page. Not funny. Even when updating the plugin while being logged in, it kills the page.

    • This reply was modified 2 years ago by t-ryder.
    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @ryder203,

    https://github.com/Really-Simple-Plugins/burst

    This .zip should fix it, regards Aert

    t-ryder

    (@ryder203)

    Yep… FTP’d all 7 sites I maintain (burst broke my woocommerce shop too) and replaced class-endpoint.php – now it’s all good again. Thanks.

    benwrigley

    (@benwrigley)

    I also lost a few WP sites in the update and have disabled Burst for now.

    Are you saying it’s safe to reactivate and update manually?

    Should we be turning off auto-updates for Burst?

    Thanks for your help.

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @benwrigley,

    I am sorry to hear that. I would recommend to update before re-activating. You may expect from us that Burst and future updates are stable enough to keep auto-updates enabled.

    We apologise for this incident.

    Kind regards,
    Leon

    ntntxt

    (@ntntxt)

    Hi, I am not able to get access to my website via ftp. Will it be solved without me uploading fixes?

    Plugin Author Hessel de Jong

    (@hesseldejong)

    Hi @ntntxt,

    If Burst is disabled, you can update the plugin via the plugins page. There should be an update 1.3.1 ready. After updating, you can activate the plugin again, and there should not be any problems.

    We apologise for this incident.

    Kind regards,
    Hessel

    ntntxt

    (@ntntxt)

    Hi and thanks for the answer. My problem is: I can’t acess my site. So I can’t disable Burst, I can’t update Burst, I can’t upload a patch or rename a folder. I can’t do anything. What should I do?

    Edit: I found out how to acess via hoster. Thanks.

    • This reply was modified 2 years ago by ntntxt.
    • This reply was modified 2 years ago by ntntxt.
    Plugin Author Hessel de Jong

    (@hesseldejong)

    Hi @ntntxt,

    We’re sorry to hear that. You should contact your hosting provider and ask them to deactivate Burst Statistics. They can delete the ‘burst-statistics’ folder from ‘/wp-content/plugins’. After that, you should be able to access your website. You can install Burst again from the plugins page and it should not cause any issues because we have fixed the problem in the latest release.

    We are very sorry for the trouble we have caused. We will do our very best to prevent this from happening again.

    Kind regards,
    Hessel

Viewing 10 replies - 1 through 10 (of 10 total)
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