Critical Error when updating from v6.0.13.1 to 6.1.2.2

  • Resolved philipg100

    (@philipg100)


    1 year, 4 months ago

    Critical Error when updating from v6.0.13.1 to 6.1.2.2. It says ‘updated successfully’ but when I navigate somewhere else in the dashboard I get the ‘your site is experiencing a critical issue’ message. Restoring the previous version of the plugin solves the issue so it’s definitely this plugin update which is causing the problem.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Same here. The problem also occurs on upgrade of the Event Tickets plugin. I raised a support ticket for it and have this reply: “There’s an open bug ticket with ID?TEC-4842,?… The status is ‘Pending QA’.”

    Plugin Support Darian

    (@d0153)

    Hi @philipg100

    I’m sorry to hear that you’re having this issue. Let me help you with this one.

    In order to determine the exact problem you are facing, kindly follow the steps provided below. This is to ensure whether you are encountering the same issue mentioned in the bug ticket TEC-4842 or not.

    Looking forward to your reply.

    Plugin Support Darian

    (@d0153)

    Hi @philipg100

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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