• Resolved mpotter21

    (@mpotter21)


    Hi there – it seems your plugin is causing a critical error when trying to edit specific pages on our site, and I was wondering if you could provide any insight?

    • it only happens when the Redirection plugin is also enabled
    • it happens as far back as version 2.4.15

    Sort of need both plugins, so any help would be appreciated. Thanks!

    • This topic was modified 2 years, 5 months ago by mpotter21.
    • This topic was modified 2 years, 5 months ago by mpotter21.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Alexis Pandaan

    (@alexius08)

    Hi @mpotter21! How did you set up the Redirection plugin? Simply installing and activating it doesn’t trigger errors on our end. Have you checked if the error still persists after deactivating Ultimate Blocks? If not, please share the error messages you received, the setup of the pages involved, and the configuration of the redirects that involve those pages.

    Thread Starter mpotter21

    (@mpotter21)

    Hi Alexis – thanks for getting back! So after trying some more tests, it seems that the error is still occurring even with the Redirection plugin disabled so we can cross that off the list. Seems to only be a problem with Ultimate Blocks.

    Here’s the page in question:
    https://notley.com/fellows/

    Here’s the error message:
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    It’s a standard Page with only 1 UB block (tabbed content). If you need any more info just let me know. Thanks again!

    Plugin Contributor Alexis Pandaan

    (@alexius08)

    Hi @mpotter21! Do you have access to the e-mail address used as the site admin e-mail? A more detailed error message is usually sent to the e-mail address provided during the site setup.

    If not, you can try adding the following to your wp-config.php file:

      define( 'WP_DEBUG', true );
      define( 'WP_DEBUG_LOG', true );

    Afterwards, you can do the steps you initially took leading to the error, then look for the debug.log file within the wp-content folder of your current WordPress installation. Switching to Twenty Twenty-two, Twenty Twenty-one, or any other built-in WordPress theme would help, just to rule out theme issues as the cause.

    Either way, if you find errors related to Ultimate Blocks there, you can paste them here.

    Thread Starter mpotter21

    (@mpotter21)

    Sorry for the late reply! So after lots more debugging, seems the issue was primarily caused by allowing too many WP revisions. The error only surfaced when this plugin was enabled, but I’m going to blame the revisions and move on. Safe to call this done.

    thanks again for the help!

Viewing 4 replies - 1 through 4 (of 4 total)
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