Critical Error When Activating Plugin

  • Resolved Muggles

    (@muggles)


    4 years, 1 month ago

    Hi, I’ve just installed your plugin and tried to activate it and it caused a critical error on my site. I’ve got everything back by going into my file manager and renaming the plugin folder, but can anyone tell me what might have gone wrong or how to fix it?

    Thanks and regards.

    Sara

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Sara,

    Thanks for letting us know.

    To assist you better, can you please send us a screenshot of the critical error so that we can troubleshoot what the root cause is?

    You may want to drop us a support email to hello(at)preventdirectaccess.com so that we can assist you better & faster.

    We look forward to your reply, Sara @muggles

    Thread Starter Muggles

    (@muggles)

    Apologies for the delay in responding, didn’t have an opportunity to response before now. I’m opening the support email as suggested, so I’ll make further comments via that platform. Thank you ??

    Thread Starter Muggles

    (@muggles)

    PPWP’s support is amazing. They are super fast with coming back to you and always very eager to help and assist so thank you.

    Unfortunately I ended up removing their plugin because it turned out that their free version didn’t do what I needed it to, although apparently the paid one does. I just didn’t want to spend money on this project, so I had to find an alternative solution.

    They have a great plugin though and this was purely a financial decision. No reflection on the plugin itself.

    Thanks again @ppwp for all the support. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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