Critical Error Website Down

  • Resolved Arlene Foy

    (@arlenefoy1)


    4 years, 1 month ago

    When you access my website this is what appears

    #0 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/guzzlehttp/guzzle/src/HandlerStack.php(42): GuzzleHttp\choose_handler()
    #1 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/guzzlehttp/guzzle/src/Client.php(65): GuzzleHttp\HandlerStack::create()
    #2 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/modules/InstagramModule.php(51): GuzzleHttp\Client->__construct(Array)
    #3 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(110): RebelCode\Spotlight\Instagram\Modules\InstagramModule->RebelCode\Spotlight\Instagram\Modules\{closure}(Object(RebelCode\Spotlight\Instagram\Di\Container))
    #4 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(87): RebelCode\Spotlight\Instagram\Di\Container->actualGet(‘ig/api/driver’)
    #5 [internal function]: RebelCode\Spotlight\Instagram\Di\Container->get(‘ig/api/driver’)
    #6 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/services/src/Service.php(95): array_map(Array, Array)
    #7 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/services/src/Factories/Constructor.php(54): Dhii\Services\Service::resolveKeys(Object(RebelCode\Spotlight\Instagram\Di\Container), Array)
    #8 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(110): Dhii\Services\Factories\Constructor->__invoke(Object(RebelCode\Spotlight\Instagram\Di\Container))
    #9 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(87): RebelCode\Spotlight\Instagram\Di\Container->actualGet(‘ig/api/basic/cl…’)
    #10 [internal function]: RebelCode\Spotlight\Instagram\Di\Container->get(‘ig/api/basic/cl…’)
    #11 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/services/src/Service.php(95): array_map(Array, Array)
    #12 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/services/src/Factories/Constructor.php(54): Dhii\Services\Service::resolveKeys(Object(RebelCode\Spotlight\Instagram\Di\Container), Array)
    #13 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(110): Dhii\Services\Factories\Constructor->__invoke(Object(RebelCode\Spotlight\Instagram\Di\Container))
    #14 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(87): RebelCode\Spotlight\Instagram\Di\Container->actualGet(‘ig/api/client’)
    #15 [internal function]: RebelCode\Spotlight\Instagram\Di\Container->get(‘ig/api/client’)
    #16 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/services/src/Service.php(95): array_map(Array, Array)
    #17 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/services/src/Factories/Constructor.php(54): Dhii\Services\Service::resolveKeys(Object(RebelCode\Spotlight\Instagram\Di\Container), Array)
    #18 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(110): Dhii\Services\Factories\Constructor->__invoke(Object(RebelCode\Spotlight\Instagram\Di\Container))
    #19 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Di/Container.php(87): RebelCode\Spotlight\Instagram\Di\Container->actualGet(‘ig/api/auth/lis…’)
    #20 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/vendor/dhii/containers/src/DeprefixingContainer.php(62): RebelCode\Spotlight\Instagram\Di\Container->get(‘ig/api/auth/lis…’)
    #21 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/modules/InstagramModule.php(144): Dhii\Container\DeprefixingContainer->get(‘api/auth/listen…’)
    #22 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/PrefixingModule.php(94): RebelCode\Spotlight\Instagram\Modules\InstagramModule->run(Object(Dhii\Container\DeprefixingContainer))
    #23 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/CoreModule.php(137): RebelCode\Spotlight\Instagram\PrefixingModule->run(Object(RebelCode\Spotlight\Instagram\Di\Container))
    #24 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/core/Plugin.php(106): RebelCode\Spotlight\Instagram\CoreModule->run(Object(RebelCode\Spotlight\Instagram\Di\Container))
    #25 /home/customer/www/arlenefoy.com/public_html/wp-content/plugins/spotlight-social-photo-feeds/plugin.php(114): RebelCode\Spotlight\Instagram\Plugin->run()
    #26 /home/customer/www/arlenefoy.com/public_html/wp-settings.php(377): include_once(‘/home/customer/…’)
    #27 /home/customer/www/arlenefoy.com/public_html/wp-config.php(78): require_once(‘/home/customer/…’)
    #28 /home/customer/www/arlenefoy.com/public_html/wp-load.php(37): require_once(‘/home/customer/…’)
    #29 /home/customer/www/arlenefoy.com/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’)
    #30 /home/customer/www/arlenefoy.com/public_html/index.php(17): require(‘/home/customer/…’)
    #31 {main}
    ? Back

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Miguel Muscat

    (@mekku)

    Hi @arlenefoy1,

    First of all, I’d like to apologize for the inconvenience this has caused you. We understand that these errors can be hard to recover from, sometimes requiring quite a bit of manual work. So we’re sorry about that!

    Secondly, it seems like you’ve omitted the first line of the error in your report. This first line is the most crucial as it outlines what exactly went wrong. Without this information, we unfortunately cannot be sure what caused the error.

    Our best guess is that your site’s server is lacking a feature that is required for our plugin to be able to communicate with Instagram, such as the PHP cURL extension.

    But before we go any further on just speculation, what exactly triggered the error? If possible, try triggering the error again and copy the first line of the error, which is typically a message in plain English.

    Thread Starter Arlene Foy

    (@arlenefoy1)

    Hi Miguel,

    Thanks for getting back to me.

    I have deactivated the plugin now so this is no longer showing. What I copied and pasted is all of the text that displayed when the error appeared. It happened as I tried to access my website through WordPress and when I check from mobile the website was showing the message I copied to you for the end user. There was no plain English message just what you see from the text I copied.

    Hope this helps

    Plugin Contributor Miguel Muscat

    (@mekku)

    I see, that’s rather odd as there’s usually an explanation of what went wrong.

    So then we will have to use our best judgement. We believe that you may be missing the “cURL” PHP extension from your site, or have the “allow_url_fopen” PHP option disabled. We’d recommend contacting your site’s hosting provider and forwarding this information to them, so they can enable these features for you.

    Thread Starter Arlene Foy

    (@arlenefoy1)

    Thank you for your help.

    I’ll see if this makes a difference if not I will need to use a different plugin which is a shame I quite like this one.

    Plugin Contributor Miguel Muscat

    (@mekku)

    We understand.

    Let us know how it turns out, so we can update this thread accordingly for other users that may be facing a similar issue.

    Thread Starter Arlene Foy

    (@arlenefoy1)

    Hi Miguel,

    I went back to my hosting provider and they confirmed that curl is installed on their server. I’m not sure where to go from here.

    Thanks,
    Arlene

    Thread Starter Arlene Foy

    (@arlenefoy1)

    Just to update you.

    I reactivated the plugin to check if the issue occurred again. It has not shut down the website so it may have been another plugin update that effected how your’s was working. Which plugin in that is I am not sure.

    Plugin Author Mark Zahra

    (@markzahra)

    @arlenefoy1 thanks for letting us know, I’m glad it’s all working now.

Viewing 8 replies - 1 through 8 (of 8 total)
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