Critical error setting real payments

  • Resolved alliots88

    (@alliots88)


    8 months ago

    Hi! I just set my store and I getting an error when trying to switch from testing mode to real payments in woopayments. This is the DEBUG error showing riight now:

    Fatal error: Uncaught WCPay\Exceptions\API_Exception: Error: Error deleting account. Unable to delete live accounts which have completed onboarding. in /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:2304 Stack trace: #0 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(2098): WC_Payments_API_Client->check_response_for_errors() #1 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(2770): WC_Payments_API_Client->request() #2 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php(988): WC_Payments_API_Client->delete_account() #3 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding() #4 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-admin/admin.php(175): do_action() #7 {main} thrown in /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php on line 2304

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’m sorry to hear you’re having such a hard time in switching to live – Let’s take a closer look at what’s happening here.

    First up: Please open a new forum support thread on the WooPayments support forum as this one only focuses on the core WooCommerce plugin itself.

    When doing that, please include the following:

    • A copy of your status report as found under WooCommerce > Status
    • A step-by-step walkthrough of everything you’re doing – I’m asking as the error your shared seems to indicate you also tried to delete an account (?Error: Error deleting account. Unable to delete live accounts which have completed onboarding)

    Thanks!

    Thread Starter alliots88

    (@alliots88)

    No, and I didn′t try to delete any account, just swicht from test mode to real transactions!
    Thanks! I will open the ticket on WooPayments support forum.

Viewing 2 replies - 1 through 2 (of 2 total)
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