Critical error – Payment Gateway Based Fees and Discounts for WooCommerce

Dear,

I hope this message finds you well. I am writing to bring your attention to a critical error that has occurred after the latest update of the “Payment Gateway Based Fees and Discounts for WooCommerce” plugin. This error is affecting the completion of customer orders on our WordPress website.

Since the plugin update, customers are encountering an error message during the payment processing stage instead of receiving the expected confirmation message for successful orders. This issue is hindering the seamless completion of transactions, leading to a negative user experience and potential loss of sales.

As a responsible user of your plugin, I wanted to promptly notify you of this problem. Our customers rely on the smooth functioning of our website to complete their purchases, and any disruption in the payment process can significantly impact our business.

Could you please investigate this issue urgently and provide a resolution as soon as possible? Here are some details that may assist you in troubleshooting the problem:

• Plugin Name: Payment Gateway Based Fees and Discounts for WooCommerce
• Plugin Version: 2.10.1
• WordPress Version: 6.2.2
• WooCommerce Version: 7.8.0

Additionally, please let us know if any specific configuration settings or steps need to be followed to reproduce the error consistently.

If there is any further information or assistance required from our end to resolve this issue, please don’t hesitate to reach out to us. We value your prompt attention to this matter and look forward to a speedy resolution.

Thank you for your support and dedication to creating quality plugins.

Best regards

Hi @jk1234,

We will surely investigate on the issue as soon as possible.

Would you please share the error you received and please confirm PHP version you are using? So that can help us in replicating the issue.

Apologize for the inconvenience caused to you.

Hi,

I have deactivated and re-install plugin, and appears that is all good now.

I will notice you if there will be any issues.

Thank you for quick reply.

Best,
Josip

I’ve also been getting these errors, and on disabling, deleting, and re-uploading the plugin, at first things seemed good, but I found all my rules were gone. On recreating rules based on gateways, the problems have returned.

Now getting 500 errors on checkout, disabling the plugin (or the discount) on those gateways, and all becomes well.

In our case, we are applying a 10% discount (Percent, -10) excluding shipping, if you pay by Credit Card, or PayPal (up front payment discount) instead of by direct deposit.

This issue is happening with 2.10.1, woocommerce 7.8.1

Hi @jk1234 & @gmo81,

We’ve released version 2.10.2 of the Payment Gateway Based Fees and Discounts for WooCommerce plugin with the fix of the issue you are reporting. Please update to the latest version and let us know if you need any assistance.

Thank you for your continued support.