“Critical error on this website.”

  • Resolved kosta x

    (@kosta-x)


    10 months ago

    “There has been a critical error on this website.”

    This plugin has worked well for a long time up until now. I am getting the error only on the page where I am embedding a PDF (the rest of the website works correctly). Disabling the plugin removes the error, but only displays the following shortcode:

    [tnc-pdf-viewer-iframe file=”https://www.solutionstart.info/wp-content/uploads/2023/12/Tech-Times-2024-Q1.pdf” width=”100%” height=”800″ pagemode=”none” default_zoom=”auto” default_scroll=”0″ default_spread=”0″ language=”en-US” download=”1″ print=”1″ fullscreen=”0″ zoom=”1″ open=”0″ pagenav=”0″ find=”0″ current_view=”1″ share=”0″ toggle_left=”0″ toggle_menu=”0″ rotate=”0″ logo=”0″ handtool=”0″ scroll=”1″ doc_prop=”0″ spread=”0″]

    ====

    Plugin version: 10.1.5
    WordPress 6.4.2

    Database Software : MariaDB
    Database Version : 10.6.16

    PHP Version : 8.1.27
    PHP Max Upload Size : 64 MB
    PHP Max Post Size : 64 MB
    PHP Max Execution Time : 60 sec
    PHP Short Tag : On
    PHP Memory Limit : 384 MB

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ThemeNcode

    (@themencode)

    Hi,
    It seems you’re using the premium version. Please go ahead and create a support ticket on our support portal: https://themencode.support-hub.io/

    Our team will look into this.

    Please make sure to include relevant url as well as admin login if possible for faster debugging.


    Thank You

    Thread Starter kosta x

    (@kosta-x)

    I was able to resolve the issue on my own. I was reading through other support posts here on www.remarpro.com, and one of your responses to someone was to go to the plugin settings, navigate to “global settings”, and click “save”. This fixed the issue. Just posting here as this might help others who come across similar issues with your plugin.

    Plugin Author ThemeNcode

    (@themencode)

    Hi Kosta,

    Great to know that you got it resolved. Just FYI, The issue with our support portal was because of expired support I guess. You can always renew support from codecanyon if needed.

    Thank You

Viewing 3 replies - 1 through 3 (of 3 total)
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