Critical error on page with WPDataTable shortcode

  • Resolved andytodd88

    (@andytodd88)


    10 months ago

    Hello,

    I’ve just installed the pro version of WPDataTables but I’m now receiving the following message on the page which has a shortcode for the table:

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    This message is visible only on this page but also presents itself when I try to open one of my existing tables within the ‘Browse Tables’ area of the WPDataTables plugin within WordPress. I have tried increasing the memory within cPanel for the PHP and config files but to no avail.

    Please can you help?

    Thanks,
    Andy

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello,
    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Since you’re using the Premium version of the plugin, please open a ticket on our?main Support platform here, and one of our Agents will respond as quickly as possible, they will go in full details to help you troubleshoot this issue.

    If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

    Premium products are not supported in these forums, as per this comment by www.remarpro.com moderators.

    Thank you for understanding. 

    Kind regards.

Viewing 1 replies (of 1 total)
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