Critical Error on Installation

  • I installed the plugin and clicked the plugin to sign up. After I did that I got the message “There has been a critical error on this website. Please check your site admin email inbox for instructions.” I do not have access to hosting or FTP access for this client, I am reaching out to them now.

    The front end of the site is still up, thankfully, but nothing works in the back end. Any idea what could have caused this issue? I’m thinking that it’s a conflict with a security plugin or another export plugin? If I delete the plugin via FTP should it fix this issue? A quick response would be greatly appreciated.

    The page I need help with: [log in to see the link]

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  • Plugin Support tilalahmad

    (@tilalahmad)

    @matthawksem

    Please delete the plugin and then reinstall and activate it. Hopefully, it will resolve the issue. Otherwise, kindly enable debugging and share the complete error log along with the versions of your WordPress, PHP and Aspose.Words Plugin. We will investigate it further.

    • This reply was modified 2 years, 6 months ago by tilalahmad.
Viewing 1 replies (of 1 total)
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