• Resolved daphnegoh

    (@daphnehmgoh)


    Album Slideshow not displaying and showing Critical Error on website message for Mobile Version only. Album Slideshow working for Desktop version. Only 1 album out of 17 albums having this issue. This album has the most number of photos.

    Photos all displaying correctly for both mobile and desktop versions for this album.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jacob N. Breetvelt

    (@opajaap)

    I get the critical error also on the link you gave me on a laptop.

    This could be a capacity issue e.g. your server neing out of memory.
    Pls look at Photo ALbums -> Settings admin page Table I-B8: Slideshow pagesize.
    0 meaans: no pagination. If you have many items in that album, make the pagesize a reasonable number, depending of the memory available. E.g. try 100, 50 or 20

    If this does not help, find the error (email or server error log) and ask me again if you can not fix it yourself.

    Thread Starter daphnegoh

    (@daphnehmgoh)

    I have changed the Albums -> Settings admin page Table I-B8: Slideshow pagesize to 10 and the slideshow is now working on Mobile.

    However, the 82 photos for this album are not displaying and showing Critical Error on website message for Mobile Version only.

    I tried to change Table I-C7 Page Size for Max number of thumbnails per page down to as low as 2. Still having this problem. Perhaps its another setting that I need to change?

    How many maximum no. of photos can we have in 1 album?

    Thread Starter daphnegoh

    (@daphnehmgoh)

    The 82 photos for this album are not displaying and showing Critical Error on website message for Mobile Version only. The problem only happens randomly. After posting the last message, I tried again and its displaying now.

    What could be the cause of this critical error happening randomly?

    Plugin Author Jacob N. Breetvelt

    (@opajaap)

    There is no theoretical maximum for the number of photos in an album.
    Only the server max memory and the speed of the servers cpu can limit the number of photos you can load in a page.

    Inspect the server error log to see what the critical error is.

    Thread Starter daphnegoh

    (@daphnehmgoh)

    Confirmed that its server capacity issue, disk usage is running at near maximum. Free up some space and problem now resolved.

    Thanks so much for all your help.

    Thread Starter daphnegoh

    (@daphnehmgoh)

    Problem now resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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