Critical error message when the plugin is activated

  • Resolved clancel

    (@clancel)


    2 years, 6 months ago

    Hi. My site recently crashed with a critical error message upon loading. When I contacted my host server, they said that the issue was with the Ultimate Member plugin. So they had to deactivate the plugin in order to restore my site. I have been using UM plugin without this problem already for a while so I’m not sure why this is happening now. I’m afraid to reactivate it due to fear of my site crashing again. Can you advise me on this? Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @clancel

    Could you please ask your hosting provider to assist you with retrieving any PHP error logs related to the Ultimate Member plugin? Please share them here so we can review it.

    Thread Starter clancel

    (@clancel)

    I checked for the issue in the clone site and saw an error message when deactivating and activating the plugin which read that the folder was incorrectly named. So I checked the for the UM plugin folder in file manager and noticed that it was named Ultimate-Member1. So I renamed it Ultimate Member and it’s working again. I don’t understand how the folder was renamed that way because I never touched the folder.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Thanks for letting us know how you’ve found the issue’s root. Let us know if you’ve experienced the issue again. Marking this as resolved now.

Viewing 3 replies - 1 through 3 (of 3 total)
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