• There has been a critical error on this website. Please check your site admin email inbox for instructions.

    • This topic was modified 2 years, 9 months ago by Yui. Reason: redundant link(s) deleted

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Yui

    (@fierevere)

    永子

    SO did you checked your admin email?

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Hi @ximsolutions
    Sorry for the trouble. First please enable the wp_debug so you could get a clear idea about the issue. You may add those codes on your wp_config.php file then you should get the exact error code on the WordPress dashboard or frontend of the site.

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    
    // Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
    define( 'SCRIPT_DEBUG', true );

    Then share the error code here so I or someone could help you. ??

    I am getting a similar message on my website. Mine says “There has been a critical error on this website.”
    With a link ; “Learn more about Troubleshooting wordpress”
    I have no idea what to do or how to fix this. My knowledge is very limited. Any and all help is greatly appreciated.
    I’m not even able to access the website.

Viewing 3 replies - 1 through 3 (of 3 total)
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