Critical Error during Uploads

Hi,

The screenshot shows that the restoration failed while extracting the “uploads” component. It could mean that your server has overloaded. Please ask your host/server admin to check their PHP error log to know the exact cause of the issue.

Thanks,
Bryle

I asked my host admin (GoDaddy) and they looked into the error logs. Here is their replied:

I have checked your error_log file and I can see the below plugin error in it. Could you please share it to them and confirm?

PHP Fatal error: require_once(): Failed opening required ‘/home/xzf8ciiob05x/public_html/wp-content/plugins/woocommerce-payments/includes/notes/class-wc-payments-notes-loan-approved.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/xzf8ciiob05x/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php on line 1686

I can see another error which is related to your theme. Please share the below error as well:

PHP Fatal error: Uncaught Error: Class ‘ET_Builder_Module_Fullwidth_Slider’ not found in /home/xzf8ciiob05x/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-module-shortcode-manager.php:710

That’s all, does it helps? I asked them where I can find the error log and they guided me, and I got it (from cPanel and error_log file). So here is the codings:

[28-Sep-2023 13:30:41 UTC] PHP Warning: filesize(): stat failed for /home/xzf8ciiob05x/public_html/wp-content/cache/db/singletables/be9/3c6/be93c6107d845a8d08fb9451f4c145d6.php in /home/xzf8ciiob05x/public_html/wp-content/plugins/w3-total-cache/Cache_File.php on line 159 [29-Sep-2023 08:01:18 UTC] WordPress database error Table 'i9425027_wp1.wp_2k5xr90n0y_options' doesn't exist for query SELECT option_value FROM wp_2k5xr90n0y_options WHERE option_name = '_pwh_dcfh_contact_form_title_43bef97f-ef33-4718-9331-27bde8540ac8' LIMIT 1 made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/Divi/page.php'), get_header, locate_template, load_template, require_once('/themes/Divi/header.php'), wp_head, do_action('wp_head'), WP_Hook->do_action, WP_Hook->apply_filters, wp_enqueue_scripts, do_action('wp_enqueue_scripts'), WP_Hook->do_action, WP_Hook->apply_filters, PUM_Site_Popups::load_popups, PUM_Site_Popups::preload_popup, PUM_Model_Popup->get_content, apply_filters('pum_popup_content'), WP_Hook->apply_filters, PUM_Helpers::do_shortcode, do_shortcode, preg_replace_callback, do_shortcode_tag, ET_Builder_Element->_render, ET_Builder_Section->render, do_shortcode, preg_replace_callback, do_shortcode_tag, ET_Builder_Element->_render, ET_Builder_Row->render, do_shortcode, preg_replace_callback, do_shortcode_tag, ET_Builder_Element->_render, ET_Builder_Column->render, do_shortcode, preg_replace_callback, do_shortcode_tag, ET_Builder_Element->_render, apply_filters('et_pb_module_shortcode_attributes'), WP_Hook->apply_filters, PWH_DCFH\App\Frontend\DiviContactForm\PWH_DCFH_Filter_Contact_Form->maybe_filter_shortcode_attributes, PWH_DCFH\App\Controllers\PWH_DCFH_DB::update_contact_form_title, update_option, get_option, W3TC\DbCache_WpdbNew->query, W3TC\DbCache_WpdbInjection_QueryCaching->query, W3TC\_CallUnderlying->query, W3TC\DbCache_WpdbNew->query, W3TC\DbCache_WpdbInjection->query, W3TC\DbCache_WpdbNew->default_query [29-Sep-2023 08:01:40 UTC] PHP Fatal error: Uncaught Error: Class 'ET_Builder_Module_Fullwidth_Slider' not found in /home/xzf8ciiob05x/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-module-shortcode-manager.php:710 Stack trace: #0 /home/xzf8ciiob05x/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-module-shortcode-manager.php(660): ET_Builder_Module_Shortcode_Manager->maybe_load_module_from_slug('et_pb_fullwidth...') #1 /home/xzf8ciiob05x/public_html/wp-includes/class-wp-hook.php(312): ET_Builder_Module_Shortcode_Manager->load_modules(false, 'et_pb_fullwidth...') #2 /home/xzf8ciiob05x/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(false, Array) #3 /home/xzf8ciiob05x/public_html/wp-includes/shortcodes.php(388): apply_filters('pre_do_shortcod...', false, 'et_pb_fullwidth...', Array, Array) #4 [internal function]: do_shortcode_tag(Array) #5 /home/xzf8ciiob05x/public_html/wp-includes/shortcodes.php(235): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_shortcode_ta...', '[et_pb_fullwidt...') #6 /h in /home/xzf8ciiob05x/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-module-shortcode-manager.php on line 710 [29-Sep-2023 08:21:56 UTC] PHP Warning: require_once(/home/xzf8ciiob05x/public_html/wp-content/plugins/woocommerce-payments/includes/notes/class-wc-payments-notes-loan-approved.php): failed to open stream: No such file or directory in /home/xzf8ciiob05x/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php on line 1686 [29-Sep-2023 08:21:56 UTC] PHP Fatal error: require_once(): Failed opening required '/home/xzf8ciiob05x/public_html/wp-content/plugins/woocommerce-payments/includes/notes/class-wc-payments-notes-loan-approved.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/xzf8ciiob05x/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php on line 1686 [29-Sep-2023 10:32:40 UTC] PHP Notice: Constant DISABLE_WP_CRON already defined in /home/xzf8ciiob05x/public_html/wp-config.php on line 97

I hope so, please let me know if anything else. Thank you

Sorry, I forgot to mention your name in my previous message, here you go @bcrodua

Hi @dinaddd,

From the logs, it appears that the issue is coming from Woocommerce payments and DIVI plugin.

If you are able to login on your WP dashboard, try deactivating the plugins or switch themes. Then continue the restoration.

Thanks,
Bryle

It works! I deactivated all WooCommerce plugins and I restored completely. Thank you so much!