Critical error caused by NP Quote request

  • Resolved makintracks

    (@makintracks)


    7 months, 2 weeks ago

    Hi,

    I have been using NP Quote request for a few weeks with no issues but today it was identified by WordPress as having caused a critical error on my website –

    “WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, NP Quote Request WooCommerce.”

    I have had to deactivate the plugin completely as the back end seems to be where the problem was most evident. I could not access my home page in the WordPress back end but the front end seemed ok. The site was automatically upgraded to the latest version of WordPress on the 9th.

    I assume there is an issue. Could you please investigate?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Neah Plugins

    (@gplsaver)

    Can you send us the actual error that was caused. You can find that in the error log.

    You can use this post on how to enable debug. Please send us the debug error to [email protected] and we will address right away. ??

    Thread Starter makintracks

    (@makintracks)

    It is on its way to you, thank you for your kind assistance.

    Hello – I’m experiencing the same exact issue. Critical error on the back end, but front end appears to be stable. Any updates on this?

    Plugin Author Neah Plugins

    (@gplsaver)

    OK. Can you share the actual error. Error above was actually on the front end. That doesn’t seem to be the same error. Do you have the actual error message? You can use this?post?on how to enable debug

    Plugin Author Neah Plugins

    (@gplsaver)

    Try version 1.9.144 and let us know if that resolves the issue.

    Hello – My plugin is updated to 1.9.144 already. Error details below:

    Error Details
    =============
    An error of type E_ERROR was caused in line 1997 of the file /srv/htdocs/wp-content/plugins/woo-rfq-for-woocommerce/includes/classes/gpls_woo_rfq_functions.php. Error message: Uncaught Error: Call to undefined function gpls_woo_rfq_get_item() in /srv/htdocs/wp-content/plugins/woo-rfq-for-woocommerce/includes/classes/gpls_woo_rfq_functions.php:1997
    Stack trace:
    #0 /wordpress/core/6.5.2/wp-includes/class-wp-hook.php(324): gpls_woo_rfq_cart_item_remove_link(‘

    Plugin Author Neah Plugins

    (@gplsaver)

    Could you contact us at [email protected]?

    I dont want to update the plugin here till I am sure it is resolving your problem.

    Thread Starter makintracks

    (@makintracks)

    Just an update for you… it seems the problem with the back end on my website is now resolved. Thank you so much for your speedy response. Your support is better than most paid plugins and we will definitely consider upgrading in future.

    Plugin Author Neah Plugins

    (@gplsaver)

    Thank you for letting us know

Viewing 9 replies - 1 through 9 (of 9 total)
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