• Resolved dougrr

    (@dougrr)


    i was optimizing my site, seemed better and a few days later noticed my site had crashed saying there was a critical error. logging in to see the problem, i got into admin and then that crashed. I have no back-end access. I renamed plugins to determine problem and site is live again with only Hummingbird deactivated but i still have no admin access. When optimizing, there was a warning regarding one of the optimizations and a possible redirect loop. I screen shotted the warning in case the error occurred. Tried adding the recommended code to the htaccess but nothing changes.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @dougrr,

    Sorry to hear about the issues. In general, if a critical error was generated within the Hummingbird side, then deactivating Hummingbird should have resolved any issues that might have occurred due to it.

    There isn’t any specific setting that Hummingbird would apply once the plugin is deactivated.

    I renamed plugins to determine problem and site is live again with only Hummingbird deactivated but i still have no admin access

    Could we know what exact error or message you notice when you try to access the admin dashboard? A screenshot would be helpful.

    When optimizing, there was a warning regarding one of the optimizations and a possible redirect loop

    Possible to copy-paste the message or share a screenshot of the error noticed?

    If it’s still related to a critical error when accessing the dashboard, then would highly recommend enabling debug mode in order to have a better idea of what might have caused the issues.

    To enable debug mode, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    define( 'SCRIPT_DEBUG', true );
    

    After making the above changes, please try to load the admin dashboard to replicate the issue. Once done the related errors will be saved to a debug.log log file inside the /wp-content/ directory.

    You can find more details about debugging here:

    Debugging in WordPress

    Please share the debug log file in your next reply. You can share the debug file via Google Drive, Dropbox or any such cloud services in the next reply.

    Please do let us know how that goes. Looking forward to your response.

    Kind Regards,
    Nithin

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @dougrr,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)
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