Critical error after upgrade when accessing customizer

  • Resolved Robin

    (@quadratblick)


    2 years, 2 months ago

    Heya!

    I have just upgraded to version 6.0.7 and was very happy with it because it fixed my issue of not being able to switch between list and calendar view (s. my other thread).

    But now, when I click on “Appearance -> Customize” wordpress throws a critical error. These are the details from one of their helpful error e-mails:

    Ein Fehler vom Typ E_ERROR wurde in der Zeile 263 der Datei /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Rewrite.php verursacht. Fehlermeldung: Uncaught Error: Call to a member function load() on null in /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Rewrite.php:263

Stack trace:

#0 /home/jadestartupbox/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Rewrite.php(128): Tribe__Events__Rewrite->get_bases()

#1 /home/jadestartupbox/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Rewrite.php(850): Tribe__Rewrite->setup()

#2 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Rewrite.php(635): Tribe__Rewrite->parse_request()

#3 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Url.php(156): Tribe__Events__Rewrite->parse_request()

#4 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Url.php(94): Tribe\Events\Views\V2\Url->parse_url()

#5 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/View.php(1168): Tribe\Events\Views\V2\Url->__construct()

#6 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/View.php(571): Tribe\Events\Views\V2\View->set_url()

#7 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Widgets/Widget_Abstract.php(85): Tribe\Events\Views\V2\View::make()

#8 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Widgets/Widget_List.php(89): Tribe\Events\Views\V2\Widgets\Widget_Abstract->setup_view()

#9 /home/jadestartupbox/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Views/V2/Widgets/Widget_Abstract.php(66): Tribe\Events\Views\V2\Widgets\Widget_List->setup_view()

#10 /home/jadestartupbox/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Widget/Widget_Abstract.php(283): Tribe\Events\Views\V2\Widgets\Widget_Abstract->setup()

#11 /home/jadestartupbox/public_html/wp-includes/class-wp-widget.php(535): Tribe\Widget\Widget_Abstract->form()

#12 /home/jadestartupbox/public_html/wp-admin/includes/widgets.php(274): WP_Widget->form_callback()

#13 /home/jadestartupbox/public_html/wp-includes/class-wp-customize-widgets.php(1128): wp_widget_control()

#14 /home/jadestartupbox/public_html/wp-includes/class-wp-customize-widgets.php(1076): WP_Customize_Widgets->get_widget_control()

#15 /home/jadestartupbox/public_html/wp-includes/class-wp-customize-widgets.php(714): WP_Customize_Widgets->get_available_widgets()

#16 /home/jadestartupbox/public_html/wp-includes/class-wp-hook.php(308): WP_Customize_Widgets->enqueue_scripts()

#17 /home/jadestartupbox/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

#18 /home/jadestartupbox/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()

#19 /home/jadestartupbox/public_html/wp-admin/customize.php(123): do_action()

#20 {main}

  thrown

    This is my site info:

    wp-core
version: 6.1.1
site_language: de_DE
user_language: en_US
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

wp-paths-sizes
wordpress_path: /home/jadestartupbox/public_html
wordpress_size: 60,88 MB (63840897 bytes)
uploads_path: /home/jadestartupbox/public_html/wp-content/uploads
uploads_size: 842,61 kB (862830 bytes)
themes_path: /home/jadestartupbox/public_html/wp-content/themes
themes_size: 2,51 MB (2629926 bytes)
plugins_path: /home/jadestartupbox/public_html/wp-content/plugins
plugins_size: 63,28 MB (66357815 bytes)
database_size: 20,11 MB (21086208 bytes)
total_size: 147,61 MB (154777676 bytes)

wp-dropins (1)
advanced-cache.php: true

wp-active-theme
name: OceanWP Child Theme (oceanwp-child-theme-master)
version: 1.0
author: OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home/jadestartupbox/public_html/wp-content/themes/oceanwp-child-theme-master
auto_update: Disabled

wp-parent-theme
name: OceanWP (oceanwp)
version: 3.4.1
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home/jadestartupbox/public_html/wp-content/themes/oceanwp
auto_update: Disabled

wp-plugins-active (11)
Disable Generate Thumbnails: version: 2.11, author: Katsushi Kawamori, Auto-updates disabled
Event Tickets: version: 5.5.6, author: The Events Calendar, Auto-updates disabled
Event Tickets Extension: Ticket Email Settings: version: 1.0.4, author: The Events Calendar, Auto-updates disabled
Gutenverse: version: 1.7.4, author: Jegstudio, Auto-updates disabled
Ocean Extra: version: 2.1.1, author: OceanWP, Auto-updates disabled
ShortPixel Image Optimizer: version: 5.1.6, author: ShortPixel, Auto-updates disabled
The Events Calendar: version: 6.0.7, author: The Events Calendar, Auto-updates disabled
W3 Total Cache: version: 2.2.12, author: BoldGrid, Auto-updates disabled
Wordfence Security: version: 7.8.2, author: Wordfence, Auto-updates disabled
WP-Optimize - Clean, Compress, Cache: version: 3.2.10, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled
Yoast SEO: version: 19.14, author: Team Yoast, Auto-updates disabled

wp-media
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 8M
upload_max_filesize: 2M
max_effective_size: 2 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: not available
ghostscript_version: 9.50

wp-server
server_architecture: Linux 5.4.0-137-generic x86_64
httpd_software: Apache
php_version: 8.1.14 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 2M
php_post_max_size: 8M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

wp-database
extension: mysqli
server_version: 8.0.31-0ubuntu0.20.04.2
client_version: mysqlnd 8.1.14
max_allowed_packet: 67108864
max_connections: 151

wp-constants
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/jadestartupbox/public_html/wp-content
WP_PLUGIN_DIR: /home/jadestartupbox/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8mb4
DB_COLLATE: utf8mb4_german2_ci

wp-filesystem
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Victor Zarranz

    (@vicskf)

    Hello @quadratblick,

    Thanks for taking the time to report this.

    Unfortunately, I can confirm this is a bug in our code introduced in the latest version of The Events Calendar 6.0.7. So far, I could narrow down the problem to when the following statements are true:

    • The Event Tickets plugin is active
    • The site language is different than the admin user language

    To workaround this error there are two options:

    1. Downgrade to the previous versions of The Events Calendar 6.0.6.2. Here’s an article about how to do it.
    2. Set the language for the admin user to be the same language as the site.

    We are currently working on releasing a fix. We’ll let you know as soon as an update goes out.

    Internal Ref: BTRIA-1600

    Plugin Contributor Victor Zarranz

    (@vicskf)

    Hi @quadratblick,

    It’s me again ?? I just wanted to follow up to let you know that a new version of The Events Calendar 6.0.7.1. has been released with a fix for this issue.

    Please update the plugin and let us know if it solves the problem for you.

    Best!
    Victor

    Thread Starter Robin

    (@quadratblick)

    That solves it. Thank you very much for your super quick support :)!

Viewing 3 replies - 1 through 3 (of 3 total)
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