• Resolved 119prod

    (@119prod)


    Heelo,

    i have a critical error after update to 7.1.0. The update failed :
    WooCommerce (7.0.1 -> 7.1.0): Dirlist failed copy dir: checkout-order-error

    How can this problem be solved? Impossible to reinstall Woocommerce. I get the message Woocommerce directory already exists.

    Thank you in advance.
    Vincent

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Pranav R.

    (@pranavrana89)

    Hey Vincent!

    The error "Dirlist failed copy dir: checkout-order-error" seems to be related to the file-system permissions of your server. It seems the update process wasn’t able to copy directory contents from one folder to another.

    Please re-check your installation’s directory permissions. You should be able to find more details about the error in the PHP error log file and your hosting provider can assist you setting the appropriate file permissions.

    As far as the re-installation of WooCommerce is concerned; if you rename the WooCommerce directory name directly in the plugin’s folder; WordPress will automatically disable this plugin as it won’t be able to detect its files. You should then be able to install the WooCommerce plugin again from the WordPress dashboard’s plugins section.

    The above-mentioned process won’t affect your WooCommerce data; data will remain intact; as we are only manipulating files, and not the data.

    I suggest you re-install WooCommerce after ensuring that the server’s file permissions are correct. You can delete the renamed WooCommerce directory after successfully re-installing the WooCommerce plugin.

    Let us know if this doesn’t help or if you have questions.

    Best!

    Thread Starter 119prod

    (@119prod)

    Thank you very much. It was actually an extension that crashed. By deactivating it and reinstalling Woocommerce everything works again!

    • This reply was modified 2 years ago by 119prod.
    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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