Critical error after deactivating Elementor plugin

  • Resolved webpart

    (@webpart)


    1 year, 10 months ago

    After deactivating the Elementor plugin (in version 3.12.1) I activated it again.
    When I go to the site, wordpress gives the following message: “A critical error occurred on this site”.
    I just managed to solve the problem by reverting the plugin to version 3.12.0.
    Updating again to version 3.12.1 everything is OK.

    Thank you for analyzing the problem.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Do you have Elementor pro on your site?

    Thread Starter webpart

    (@webpart)

    No. It′s not PRO.

    Thread Starter webpart

    (@webpart)

    After all the error occurs in v. 3.12.1 just purge the pages cache (we use the WP-Optimize plugin).

    In version 3.12.0 this does not happen.

    Hi,

    Can you disable all your experiments, please?

    except for the Flex Box experiment (If you have it on your site)

    https://elementor.com/help/elementor-experiments

    If it solves the issue, reactivate the ones you use.

    • Please make sure that all of your Plug-ins and Theme are updated.
    • Sometimes it isn’t obvious that there is a plugin update available. Go to WordPress Dashboard > Updates and click the Check Again button to be sure.
    • Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard,
    • then make sure that you are clear:
    • your WordPress cache (your WordPress plugin if you have one), your server cache (if
    • you have one. In this case, you can contact your hosting provider).
    • ?Please deactivate all your plugins besides Elementor and see if it helps. If it solves the issue, reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) and see if it makes any difference.
    Thread Starter webpart

    (@webpart)

    I found that this problem only occurs with the WP Mail Logging pugin installed.

Viewing 5 replies - 1 through 5 (of 5 total)
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