Critical error

Hello!

Glad you reached out. Happy to help!

Some additional information will help figure out a plan of action ??. Can you provide the PHP error that was generated? If you don’t know how to get to the PHP error logs you can ask your host where to find the PHP error logs on the server, then copy/paste or attach the relevant error in your reply.

Also, please send along your System Info.

Navigate to Donations >> Tools >> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. Here’s a screencast of how to get System Info: https://screencast-o-matic.com/watch/c3eD0gVFgnc

That will give me additional more context to be able to help.

Looking forward to getting to the bottom of this – have a good day!

Hi and sorry for my late reply!

Here’s my error log:

[20-Mar-2024 07:27:51 UTC] WordPress database error Table 'usr_p285924_5.wp_give_formmeta' doesn't exist for query
SELECT wp_posts.ID
FROM wp_posts INNER JOIN wp_give_formmeta ON ( wp_posts.ID = wp_give_formmeta.form_id )
WHERE 1=1 AND (
( wp_give_formmeta.meta_key = '_give_goal_option' AND wp_give_formmeta.meta_value = 'enabled' )
) AND wp_posts.post_type = 'give_forms' AND ((wp_posts.post_status = 'publish'))
GROUP BY wp_posts.ID
ORDER BY wp_posts.post_title ASC
LIMIT 0, 30
made by require_once('wp-admin/admin.php'), do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, Give_Shortcode_Generator->init, Give_Shortcode_Generator->get_fields, Give_Shortcode_Generator->generate_fields, Give_Shortcode_Generator->generate_post, get_posts, WP_Query->query, WP_Query->get_posts
[20-Mar-2024 07:27:51 UTC] WordPress database error Table 'usr_p285924_5.wp_give_formmeta' doesn't exist for query SELECT DISTINCT ID AS id, post_title AS title, post_date AS createdAt, post_modified AS updatedAt, post_status AS status, give_formmeta_attach_meta_formEarnings.meta_value AS formEarnings, give_formmeta_attach_meta_formSales.meta_value AS formSales, give_formmeta_attach_meta_donationLevels.meta_value AS donationLevels, give_formmeta_attach_meta_setPrice.meta_value AS setPrice, give_formmeta_attach_meta_priceOption.meta_value AS priceOption, give_formmeta_attach_meta_goalOption.meta_value AS goalOption FROM wp_posts LEFT JOIN wp_give_formmeta give_formmeta_attach_meta_formEarnings ON ID = give_formmeta_attach_meta_formEarnings.form_id AND give_formmeta_attach_meta_formEarnings.meta_key = '_give_form_earnings' LEFT JOIN wp_give_formmeta give_formmeta_attach_meta_formSales ON ID = give_formmeta_attach_meta_formSales.form_id AND give_formmeta_attach_meta_formSales.meta_key = '_give_form_sales' LEFT JOIN wp_give_formmeta give_formmeta_attach_meta_donationLevels ON ID = give_formmeta_attach_meta_donationLevels.form_id AND give_formmeta_attach_meta_donationLevels.meta_key = '_give_donation_levels' LEFT JOIN wp_give_formmeta give_formmeta_attach_meta_setPrice ON ID = give_formmeta_attach_meta_setPrice.form_id AND give_formmeta_attach_meta_setPrice.meta_key = '_give_set_price' LEFT JOIN wp_give_formmeta give_formmeta_attach_meta_priceOption ON ID = give_formmeta_attach_meta_priceOption.form_id AND give_formmeta_attach_meta_priceOption.meta_key = '_give_price_option' LEFT JOIN wp_give_formmeta give_formmeta_attach_meta_goalOption ON ID = give_formmeta_attach_meta_goalOption.form_id AND give_formmeta_attach_meta_goalOption.meta_key = '_give_goal_option' WHERE post_type = 'give_forms' AND post_status IN ('publish','draft','pending','private','upgraded') ORDER BY id DESC LIMIT 30 made by require_once('wp-admin/admin.php'), require_once('wp-admin/admin-header.php'), do_action('admin_enqueue_scripts'), WP_Hook->do_action, WP_Hook->apply_filters, Give\Helpers\Hooks::Give\Helpers{closure}, call_user_func_array, Give\DonationForms\V2\DonationFormsAdminPage->loadScripts, Give\DonationForms\V2\DonationFormsAdminPage->preloadDonationForms, rest_do_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, Give\DonationForms\V2\Endpoints\ListDonationForms->handleRequest, Give\DonationForms\V2\Endpoints\ListDonationForms->getForms, Give\Framework\Models\ModelQueryBuilder->getAll, Give\Framework\Database\DB::__callStatic, Give\Framework\Database\DB::runQueryWithErrorChecking, Give\Framework\Database\DB::Give\Framework\Database{closure}, call_user_func_array
[20-Mar-2024 07:27:51 UTC] PHP Fatal error: Uncaught Give\Framework\Database\Exceptions\DatabaseQueryException: Database Query in /html/wild_park_2024/wp-content/plugins/give/src/Framework/Database/DB.php:247
Stack trace: 0 /html/wild_park_2024/wp-content/plugins/give/src/Framework/Database/DB.php(86): Give\Framework\Database\DB::runQueryWithErrorChecking(Object(Closure)) 1 /html/wild_park_2024/wp-content/plugins/give/src/Framework/Models/ModelQueryBuilder.php(100): Give\Framework\Database\DB::__callStatic('…', Array) 2 /html/wild_park_2024/wp-content/plugins/give/src/DonationForms/V2/Endpoints/ListDonationForms.php(174): Give\Framework\Models\ModelQueryBuilder->getAll() 3 /html/wild_park_2024/wp-content/plugins/give/src/DonationForms/V2/Endpoints/ListDonationForms.php(122): Give\DonationForms\V2\Endpoints\ListDonationForms->getForms() 4 /html/wild_park_2024/wp-includes/rest-api/class-wp-rest-server.php(1193): Give\DonationForms\V2\Endpoints\ListDonationForms->handleRequest(Object(WP_REST_Request)) 5 /html/wild_park_2024/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '…', Array, NULL) 6 /html/wild_park_2024/wp-includes/rest-api.php(551): WP_REST_Server->dispatch(Object(WP_REST_Request)) 7 /html/wild_park_2024/wp-content/plugins/give/src/DonationForms/V2/DonationFormsAdminPage.php(184): rest_do_request(Object(WP_REST_Request)) 8 /html/wild_park_2024/wp-content/plugins/give/src/DonationForms/V2/DonationFormsAdminPage.php(100): Give\DonationForms\V2\DonationFormsAdminPage->preloadDonationForms() 9 [internal function]: Give\DonationForms\V2\DonationFormsAdminPage->loadScripts('…') 10 /html/wild_park_2024/wp-content/plugins/give/src/Helpers/Hooks.php(43): call_user_func_array(Array, Array) 11 /html/wild_park_2024/wp-includes/class-wp-hook.php(324): Give\Helpers\Hooks::Give\Helpers{closure}('…') 12 /html/wild_park_2024/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 13 /html/wild_park_2024/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 14 /html/wild_park_2024/wp-admin/admin-header.php(118): do_action('…', '…') 15 /html/wild_park_2024/wp-admin/admin.php(239): require_once('…') 16 /html/wild_park_2024/wp-admin/edit.php(10): require_once('…') 17 {main}

thrown in /html/wild_park_2024/wp-content/plugins/give/src/Framework/Database/DB.php on line 247
[20-Mar-2024 07:27:55 UTC] WordPress database error Table 'usr_p285924_5.wp_give_formmeta' doesn't exist for query
SELECT wp_posts.ID
FROM wp_posts INNER JOIN wp_give_formmeta ON ( wp_posts.ID = wp_give_formmeta.form_id )
WHERE 1=1 AND (
( wp_give_formmeta.meta_key = '_give_goal_option' AND wp_give_formmeta.meta_value = 'enabled' )
) AND wp_posts.post_type = 'give_forms' AND ((wp_posts.post_status = 'publish'))
GROUP BY wp_posts.ID
ORDER BY wp_posts.post_title ASC
LIMIT 0, 30
made by do_action('admin_init'), WP_Hook->do_action, WP_Hook->apply_filters, Give_Shortcode_Generator->init, Give_Shortcode_Generator->get_fields, Give_Shortcode_Generator->generate_fields, Give_Shortcode_Generator->generate_post, get_posts, WP_Query->query, WP_Query->get_posts

And system info:

WordPress Environment

Home URL: https://www.wildpark-lev.de
Site URL: https://www.wildpark-lev.de
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#7)
Page for Posts: Nicht festgelegt
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Nicht zugreifbar
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment

TLS Connection: Verbindung verwendet TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.3.3
PHP Post Max Size: 32 MB
PHP Time Limit: 240
PHP Max Input Vars: 1500
PHP Max Upload Size: 32 MB
cURL Version: 7.88.1, OpenSSL/3.0.11
SUHOSIN Installed: –
MySQL Version: 8.0.25
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? GiveWP Configuration

GiveWP Version: 3.6.0
GiveWP Cache: Aktiviert
Database Updates: Alle Datenbank-Updates erfolgreich abgeschlossen.
Database Updates: Few Database Migrations still need to run.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Aktiviert
GiveWP Cache: ?Neue Spende?Spendenquittung?Donation Processing Receipt?Neue Offline-Spende?Anweisung für überweisungen?Neue Benutzerregistrierung?Informationen zur Benutzerregistrierung?Donation Note?E-Mail-Zugang
Upgraded From: 3.5.1
Test Mode: Deaktiviert
Currency Code: EUR
Currency Position: Nachher
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.wildpark-lev.de/spenden-bestatigung/
Failure Page: https://www.wildpark-lev.de/spende-gescheitert/
Donation History Page: https://www.wildpark-lev.de/spendenverlauf/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: überweisung
Default Payment Gateway: überweisung

Hi! Thanks for the information. I can see from the site’s System Info that a few database tables are missing – any table preceded with a red X means the table is missing.

Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/

The error you sent sounds like there are donations with a missing donation form and possibly a missing donor as well. Usually those are old donations (but not exclusively ??). The best way to check for them is to view the list of donations in Legacy View and start at the oldest donations and move forward. A missing form will be listed as Untitled and the donor will say “no donor” or “donor missing”.

The Legacy View button is in the top right-hand corner of the page where you view donations at Donations >> Donations. Then, navigate to the oldest page and move forward. The easiest course of action here is to delete those donations. Deleting those donations should get rid of that error.

For the missing database tables I’d like you to uninstall GiveWP (make sure to take a backup first, but also choose not to delete any GiveWP data.

Please keep us updated here. Have a good day!

Hi Alex,

thanks for your reply. I have done it as you described, but I still get the critical error when calling up the forms. ??

Here’s my latest report. Some of the tables are still missing …

WordPress Environment

Home URL: https://www.wildpark-lev.de
Site URL: https://www.wildpark-lev.de
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#7)
Page for Posts: Nicht festgelegt
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Nicht zugreifbar
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment

Hosting Provider: DBH: db002004.mydbserver.com, SRV: www.wildpark-lev.de
TLS Connection: Verbindung verwendet TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.3.3
PHP Post Max Size: 32 MB
PHP Time Limit: 240
PHP Max Input Vars: 1500
PHP Max Upload Size: 32 MB
cURL Version: 7.88.1, OpenSSL/3.0.11
SUHOSIN Installed: –
MySQL Version: 8.0.25
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? GiveWP Configuration

GiveWP Version: 3.6.1
GiveWP Cache: Aktiviert
Database Updates: Alle Datenbank-Updates erfolgreich abgeschlossen.
Database Updates: Few Database Migrations still need to run.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Aktiviert
GiveWP Cache: ?Neue Spende?Spendenquittung?Donation Processing Receipt?Neue Offline-Spende?Anweisung für überweisungen?Neue Benutzerregistrierung?Informationen zur Benutzerregistrierung?Donation Note?E-Mail-Zugang
Upgraded From: 3.6.0
Test Mode: Deaktiviert
Currency Code: EUR
Currency Position: Nachher
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.wildpark-lev.de/spenden-bestatigung/
Failure Page: https://www.wildpark-lev.de/spende-gescheitert/
Donation History Page: https://www.wildpark-lev.de/spendenverlauf/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: überweisung
Default Payment Gateway: überweisung
PayPal IPN Notifications: N/A
Donor Email Access: Aktiviert
Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins

Bloom: von Elegant Themes – 1.3.12
Disable Comments: von WPDeveloper – 2.4.5
Divi Bars: von Divi Life — Tim Strifler – 1.8.9
Divi Blog Extras: von Elicus – 2.6.6
Divi MadMenu: von Ivan Chiurcci – 1.9.11
Divi Modal Popup: von Elicus – 1.1.0
Divi Next Dual Button: von Divi Next – 2.2
Divi Plus: von Elicus – 1.11.0
Email Address Encoder: von Till Krüss – 1.0.23
eRecht24 legal texts for WordPress: von eRecht24, Weslink GmbH – 3.3.10
Flexible Checkout Fields: von WP Desk – 4.1.4
FooEvents Bookings: von FooEvents – 1.7.2
FooEvents for WooCommerce: von FooEvents – 1.19.0
FooEvents PDF Tickets: von FooEvents – 1.10.1
German Market: von MarketPress – 3.35.1
Gravity Divi - Gravity Forms Styler for Divi: von Divi Codex – 2.1.0
Gravity Forms: von Gravity Forms – 2.8.5
Loco Translate: von Tim Whitlock – 2.6.6
Login/Signup Popup: von XootiX – 2.6.2
Login/Signup Popup - Custom Fields Add-on: von XootiX – 1.0
MainWP Child: von MainWP – 5.0
Multi-Step Checkout Pro for WooCommerce: von SilkyPress – 2.36
NinjaFirewall (WP Edition): von The Ninja Technologies Network – 4.5.11
OMGF: von Daan from Daan.dev – 5.8.3
OMGF Pro: von Daan from Daan.dev – 3.10.1
Post SMTP: von Post SMTP – 2.8.11
Real Cookie Banner: von devowl.io – 4.6.1
ShortPixel Image Optimizer: von ShortPixel - Convert WebP/AVIF & Optimize Images – 5.5.5
Simple Divi Shortcode: von Fabrice ESQUIROL - Creaweb2b – 1.2
Sofort Banking for WooCommerce: von Sven Wagener – 1.4.5
StoreCustomizer: von Kaira – 2.5.5
UpdraftPlus - Backup/Restore: von UpdraftPlus.Com, DavidAnderson – 1.24.1
WooCommerce: von Automattic – 8.6.1
WooCommerce Min/Max Quantities: von WooCommerce – 2.4.20
Woocommerce Side Cart Premium: von XootiX – 3.1
WP Armour - Honeypot Anti Spam: von Dnesscarkey – 2.1.18
WP Armour Extended - Honeypot Anti Spam: von Dnesscarkey – 1.26
WP Rocket: von WP Media – 3.15.9
Yoast SEO: von Team Yoast – 22.2 Inactive Plugins

FooEvents Custom Attendee Fields: von FooEvents – 1.7.0 Active MU Plugins

NinjaFirewall WP (mu-plugin): von The Ninja Technologies Network – 1.0 Theme

Name: Divi-Mastermind-Child-Theme
Version: 1.0.0
Author URL: https://divimastermind.com/
Child Theme: Ja
Parent Theme Name: Divi
Parent Theme Version: 4.24.2
Parent Theme Author URL: https://www.elegantthemes.com

Hi.

Any chance to check it again? That would be great.

Thanks and regards
Arndt

Hi, @arndtk.

We would like to dig deeper to understand what is happening. Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.

I’m marking it as resolved here, and when a fix is provided, I’ll update this post.