Critical Error

  • Resolved footstepsdesign

    (@footstepsdesign)


    1 year, 3 months ago

    Hi, Today I was asked to look at a critical error on a website. Looking at the logs (posted below) I guessed that The Event Calendar plugin was causing the problem. I manually (via FTP) disabled this plugin and the site is accessible again. Are you able to give me any info on how I might solve this issue please.

    Thanks, Steve

    [11-Aug-2023 10:33:12 UTC] PHP Fatal error:  Uncaught Error: Class 'TEC\Common\Contracts\Service_Provider' not found in /home/customer/www/step-out.info/public_html/wp-content/plugins/the-events-calendar/src/Events/Custom_Tables/V1/Provider.php:28
Stack trace:
#0 /home/customer/www/step-out.info/public_html/wp-content/plugins/akeebabackupwp/app/vendor/composer/ClassLoader.php(576): include()
#1 /home/customer/www/step-out.info/public_html/wp-content/plugins/akeebabackupwp/app/vendor/composer/ClassLoader.php(427): Composer\Autoload\{closure}('/home/customer/...')
#2 [internal function]: Composer\Autoload\ClassLoader->loadClass('TEC\\Events\\Cust...')
#3 /home/customer/www/step-out.info/public_html/wp-content/plugins/event-tickets/src/Tickets/Recurrence/Provider.php(19): spl_autoload_call('TEC\\Events\\Cust...')
#4 /home/customer/www/step-out.info/public_html/wp-content/plugins/event-tickets/common/vendor/lucatume/di52/src/tad/DI52/Container.php(486): TEC\Tickets\Recurrence\Provider->register()
#5 /home/customer/www/step-out.info/public_html/wp-content/pl in /home/customer/www/step-out.info/public_html/wp-content/plugins/the-events-calendar/src/Events/Custom_Tables/V1/Provider.php on line 28
[11-Aug-2023 10:33:12 UTC] PHP Fatal error:  Uncaught Error: Class 'TEC\Common\Contracts\Service_Provider' not found in /home/customer/www/step-out.info/public_html/wp-content/plugins/the-events-calendar/src/Events/Custom_Tables/V1/Provider.php:28
Stack trace:
#0 /home/customer/www/step-out.info/public_html/wp-content/plugins/akeebabackupwp/app/vendor/composer/ClassLoader.php(576): include()
#1 /home/customer/www/step-out.info/public_html/wp-content/plugins/akeebabackupwp/app/vendor/composer/ClassLoader.php(427): Composer\Autoload\{closure}('/home/customer/...')
#2 [internal function]: Composer\Autoload\ClassLoader->loadClass('TEC\\Events\\Cust...')
#3 /home/customer/www/step-out.info/public_html/wp-content/plugins/event-tickets/src/Tickets/Recurrence/Provider.php(19): spl_autoload_call('TEC\\Events\\Cust...')
#4 /home/customer/www/step-out.info/public_html/wp-content/plugins/event-tickets/common/vendor/lucatume/di52/src/tad/DI52/Container.php(486): TEC\Tickets\Recurrence\Provider->register()
#5 /home/customer/www/step-out.info/public_html/wp-content/pl in /home/customer/www/step-out.info/public_html/wp-content/plugins/the-events-calendar/src/Events/Custom_Tables/V1/Provider.php on line 28

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    Hi @footstepsdesign

    I’m sorry to hear that you’re having this issue. Let me help you with this one.

    Based on our assessment, it seems like you came across an issue that has already been resolved. We apologize for any inconvenience this may have caused you. Would you be so kind as to try updating our plugins to their latest version and check if the problem has been resolved?

    Let me know how it goes.

    @darian: I only wish this had been resolved, but it hasn’t. The latest version of TEC is not compatible with the latest version of wordpress and a cursory look at the posts on this support forum shows that critical error issue is appearing more and more. I have a ticket with TEC for the past few days and its still not been resolved.

    Plugin Support Darian

    (@d0153)

    Hi @dublinate

    I understand your concern, and I am sorry to hear that you’re encountering this issue with the latest WP. Unfortunately, we could not provide support through this forum for premium users.

    I want to make sure that you receive the best assistance possible. Please provide me with the ticket number submitted to our Help Desk. I will investigate the matter from my end and provide further assistance.

    Plugin Support Darian

    (@d0153)

    Hi @footstepsdesign

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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