critical error

  • Resolved mettleceo

    (@mettleceo)


    5 years, 3 months ago

    When I activate the plugin and go to my products and select a product that has varations I get this error. I’m not seeing anything different in the logs other than the same message i get on the product page

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @mettleceo ,

    Thanks for getting in touch.

    We have checked on our test sites by selecting a variable product, and we’re not able to replicate the error.

    To understand your website setup better, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Let me know so we can troubleshoot this further.

    Thread Starter mettleceo

    (@mettleceo)

    Here is a log from square if this helps. also the system report

    2019-12-18T15:52:19+00:00 CRITICAL Argument 1 passed to WooCommerce\Square\Handlers\Products::format_product_error() must be an instance of WooCommerce\Square\Handlers\string, string given, called in /hermes/bosnacweb04/bosnacweb04cc/b1031/ipw.agencycl/public_html/staging/wp-content/plugins/woocommerce-square/includes/Handlers/Products.php on line 680 and defined in /hermes/bosnacweb04/bosnacweb04cc/b1031/ipw.agencycl/public_html/staging/wp-content/plugins/woocommerce-square/includes/Handlers/Products.php on line 700

    
### WordPress Environment ###

WordPress address (URL): https://www.mettlegolf.com/staging
Site address (URL): https://www.mettlegolf.com/staging
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 5.6.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.47.0
GnuTLS/3.4.10

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1-log
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: 55a1_
Total Database Size: 11.14MB
Database Data Size: 7.40MB
Database Index Size: 3.74MB
55a1_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
55a1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
55a1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
55a1_woocommerce_order_items: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
55a1_woocommerce_order_itemmeta: Data: 0.76MB + Index: 0.55MB + Engine MyISAM
55a1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
55a1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
55a1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
55a1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
55a1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
55a1_comments: Data: 0.54MB + Index: 0.26MB + Engine MyISAM
55a1_eig_sso: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
55a1_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
55a1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
55a1_options: Data: 2.00MB + Index: 0.12MB + Engine MyISAM
55a1_postmeta: Data: 2.11MB + Index: 1.43MB + Engine MyISAM
55a1_posts: Data: 0.64MB + Index: 0.18MB + Engine MyISAM
55a1_revslider_css: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
55a1_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
55a1_revslider_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
55a1_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
55a1_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
55a1_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
55a1_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
55a1_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
55a1_usermeta: Data: 0.29MB + Index: 0.22MB + Engine MyISAM
55a1_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
55a1_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
55a1_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
55a1_wc_customer_lookup: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
55a1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
55a1_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
55a1_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
55a1_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
55a1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
55a1_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

All-in-One WP Migration: by ServMask – 6.52
ChimpMate - WordPress MailChimp Assistant: by Voltroid – 1.3.1
Contact Form 7: by Takayuki Miyoshi – 5.1.6
GDPR Cookie Consent: by WebToffee – 1.8.2
Envato WordPress Toolkit: by Derek Herman – 1.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 6.2.4
Google Sitemap by BestWebSoft: by BestWebSoft – 2.9.4
Jetpack by WordPress.com: by Automattic – 8.0
Nextend Social Login: by Nextendweb – 3.0.20
Stripe Payment Gateway for WooCommerce ( Basic ): by WebToffee – 3.3.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.12.32

WC Duplicate Order: by Jamie Gill – 1.4 – Not tested with the active version of WooCommerce
WC Paypal Advanced: by Buif.Dw – 1.0.0 – Not tested with the active version of WooCommerce
WooCommerce Admin: by WooCommerce – 0.23.1
WooCommerce Extended Coupon Features: by Soft79 – 2.5.1 – Not tested with the active version of WooCommerce
WooCommerce Export Customer Email: by MH Mithu – 1.3 – Not tested with the active version of WooCommerce
WooCommerce - Store Exporter: by Visser Labs – 1.5.1 – Not tested with the active version of WooCommerce
WooCommerce Sales MIS Report: by Infosoft Consultant – 2.3 – Not tested with the active version of WooCommerce
WooCommerce Print Invoice/Packing list: by SkyVerge – 2.4.4 – 3.8.0 is available – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.22.2
WooCommerce ShippingEasy Integration: by WooThemes – 3.4.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.1
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO: by Team Yoast – 4.2
WP Force SSL: by WebFactory Ltd – 1.5
YITH WooCommerce Wishlist: by YITH – 3.0.3

### Inactive Plugins (26) ###

Akismet: by Automattic – 2.5.10
EIG-SSO: by Endurance International Group – 1.0.2
Hello Dolly: by Matt Mullenweg – 1.6
LayerSlider WP: by Kreatura Media – 3.5.0
MNKY Vector Icons Plugin: by MNKY Studio – 1.2
MOJO Marketplace: by Mike Hansen – 0.5.3
MojoShortcodes: by Mojoness Inc. –
NS Cloner - Site Copier: by Never Settle – 4.0.5
ReadyShipper WooCommerce API: by TrueShip
LLC – 1.0.5 – Not tested with the active version of WooCommerce

Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.7

Revolution Slider: by ThemePunch – 4.3.6
SiteWit: by SiteWit – 0.3
Twitter Feed: Embedded Timeline WordPress Plugin: by Alex Moss – 2.1
Twitter Widget Pro: by Aaron D. Campbell – 2.6.0
Under Construction: by Jeremy Massel – 1.11
UppSite - Go Mobile?: by MySiteApp Ltd. – 5.2
UppSite - Go Mobile?: by UppSite – 5.0
W3 Total Cache: by Frederick Townes – 0.9.7.3
WooCommerce Mijireh Checkout: by WooThemes – 1.0.8 – Not tested with the active version of WooCommerce
WooCommerce Quantity Increment: by Automattic
WooThemes – 1.1.0 – Not tested with the active version of WooCommerce

Woocommerce Simple Storewide Sale: by Wpgenie – 1.1 – Not tested with the active version of WooCommerce
WooCommerce Square: by WooCommerce – 2.0.8
WooThemes Updater: by WooThemes – 1.1.3 – Network enabled
WordPress Importer: by wordpressdotorg – 0.6.1
WP Smush.it: by WPMU DEV – 1.6.5.4
WP Staging: by WP-Staging – 2.1.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #528 - /terms-and-privacy/

### Theme ###

Name: Flatsome
Version: 3.10.1
Author URL: https://www.uxthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Complete: 242
Oldest: 2019-12-16 17:21:59 -0700
Newest: 2019-12-18 09:07:04 -0700

Pending: 3
Oldest: 2019-12-18 09:43:03 -0700
Newest: 2019-12-23 21:53:40 -0700

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
    Richard Bakos

    (@resonancedesigns)

    You need to install/enable the Soap Client class in your PHP config. Square will not work without it. You may not even be able to do this depending on what kind of hosting you have. If it’s a shared hosting envorinment you may be out of luck. But if you can SSH into your server and install the soap client and edit your php.ini file to enable it, you should be good.

    Check your php.ini file for something like this: extension=php_soap.dll or extension=soap and remove the semicolon to the left of it to uncomment it, save the file, and restart your server. If you can’t find anything like that in your php.ini file then you likely don’t have the soap client installed. To install it on Debian based Apache servers the following should work:

    sudo apt-get install php7.0-soap
sudo systemctl restart apache2.service

    The version number in that first line, php7.0-soap, depends on the version of PHP the site is running. So if it’s PHP 7.2 you should change it to php7.2-soap

    Richard Bakos

    (@resonancedesigns)

    I noticed you are running a 5.x version of PHP. I’d update it if you can. If not, this will get the soap client installed on your server:

    sudo apt-get install php-soap
sudo systemctl restart apache2
    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @mettleceo ,

    As @resonancedesigns rightly pointed out, you’d need to enable SoapClient on your server, and you’re running an old version of PHP which we recommend updating.

    You can reach out to your web host to enable SoapClient as well as to update PHP for your account.

    Do let us know if you have any further queries.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

    Hi Guys. I have the same issue. My status detail below

    
### WordPress Environment ###

WordPress address (URL): https://phvibez.com
Site address (URL): https://phvibez.com
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 30000
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.44-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 13.96MB
Database Data Size: 13.28MB
Database Index Size: 0.68MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_cart_abandonment: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_cartflows_ca_email_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.15MB + Index: 0.13MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.36MB + Index: 0.04MB + Engine MyISAM
wp_postmeta: Data: 9.67MB + Index: 0.21MB + Engine MyISAM
wp_posts: Data: 2.03MB + Index: 0.17MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Astra Starter Sites: by Brainstorm Force – 1.4.5
Astra Widgets: by Brainstorm Force – 1.2.1
Duplicate Page: by mndpsingh287 – 4.0
Elementor: by Elementor.com – 2.8.2
GA Google Analytics: by Jeff Starr – 20191109
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.10
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.3
Google Analytics: by ShareThis – 2.2.5
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.2.2

WPForms Widget For Elementor Page Builder: by HasTheme – 1.0.3
HTTP / HTTPS Removal: by Steve85b – 3.1
Jetpack by WordPress.com: by Automattic – 8.0
Limit Login Attempts Reloaded: by WPChef – 2.10.0
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.7

RettiPay: by RettiPay – 1.0.0 – Not tested with the active version of WooCommerce
SSL Insecure Content Fixer: by WebAware – 2.7.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.3 – Not tested with the active version of WooCommerce
WooCommerce Square: by WooCommerce – 2.0.8
WooCommerce: by Automattic – 3.8.1
WP File Manager: by mndpsingh287 – 5.5
WPForms Lite: by WPForms – 1.5.7

### Inactive Plugins (1) ###

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #97 - /cart/
Checkout: #98 - /checkout/
My account: #99 - /my-account/
Terms and conditions: #2633 - /terms-of-service/

### Theme ###

Name: Astra
Version: 2.1.1 – 2.2.1 is available
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Action Scheduler ###

Complete: 540
Oldest: 2019-12-20 19:21:32 +0000
Newest: 2020-01-20 17:34:23 +0000

Pending: 1
Oldest: 2020-01-20 18:34:23 +0000
Newest: 2020-01-20 18:34:23 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
    Richard Bakos

    (@resonancedesigns)

    @racingwinners I would upgrade your version of PHP to 7.2 if possible. I would also strongly suggest pulling all of your theme modifications into a child theme so that you can update the parent theme you are using to it’s latest version (2.2.1) without compromising the modifications you’ve done.

    You can also enable some debug logging by going to WooCommerce > Settings > Square and scrolling to the bottom to tick the checkmark for “Log debug messages to the WooCommerce status log”

    You can view those status logs from WooCommerce > Status and then click on the logs tab near the top. In the dropdown on the right, there are various log files with dates and times you can look through to try to find more detailed messages that might help you track down the cause of your issue.

    Hope that helps.

    Thanks the upgrade did the trick.

    Richard Bakos

    (@resonancedesigns)

    @racingwinners You’re welcome.

    I’m getting a similar error (when I try and edit Coupons)

    I think everything is upto date

    
### WordPress Environment ###

WordPress address (URL): https://innofresh.com
Site address (URL): https://innofresh.com
WC Version: 4.3.0
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.0
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.3
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1

SUHOSIN Installed: –
MySQL Version: 5.6.34-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: wp_z56nb4_
Total Database Size: 552.42MB
Database Data Size: 518.24MB
Database Index Size: 34.18MB
wp_z56nb4_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
wp_z56nb4_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.97MB + Engine InnoDB
wp_z56nb4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_z56nb4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_z56nb4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_z56nb4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_y4mrjf_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_y4mrjf_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_y4mrjf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_y4mrjf_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_y4mrjf_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_y4mrjf_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_y4mrjf_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_y4mrjf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_y4mrjf_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_y4mrjf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_y4mrjf_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_y4mrjf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_z56nb4_actionscheduler_actions: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_z56nb4_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_z56nb4_commentmeta: Data: 6.52MB + Index: 6.03MB + Engine InnoDB
wp_z56nb4_comments: Data: 493.89MB + Index: 13.09MB + Engine InnoDB
wp_z56nb4_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_options: Data: 5.33MB + Index: 3.47MB + Engine InnoDB
wp_z56nb4_postmeta: Data: 5.52MB + Index: 6.00MB + Engine InnoDB
wp_z56nb4_posts: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_z56nb4_redirection_404: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_z56nb4_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_redirection_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_z56nb4_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_z56nb4_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_usermeta: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wp_z56nb4_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_z56nb4_usps_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_wc_customer_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_z56nb4_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z56nb4_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wp_z56nb4_wc_order_stats: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_z56nb4_wc_order_tax_lookup: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_z56nb4_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_z56nb4_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_WP_SEO_404_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z56nb4_WP_SEO_Cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z56nb4_WP_SEO_Redirection: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z56nb4_WP_SEO_Redirection_LOG: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z56nb4_ww_extras: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z56nb4_yoast_seo_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_z56nb4_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zjezpt_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zjezpt_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zjezpt_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zjezpt_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_zjezpt_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zjezpt_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zjezpt_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zjezpt_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zjezpt_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zjezpt_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zjezpt_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zjezpt_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

amn_wpforms-lite: 5
attachment: 73
nav_menu_item: 59
page: 53
post: 7
product: 5
product_variation: 26
revision: 327
shop_coupon: 19
shop_order: 968
shop_order_refund: 26
slide: 5
widget: 1
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Custom CSS Pro: by WaspThemes – 1.0.6
Display Widgets: by Strategy11 – 2.7
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Genesis Connect for WooCommerce: by StudioPress – 1.1.0 – Installed version not tested with active version of WooCommerce 4.3.0
Popup Maker WP: by Popup Maker – 1.2.3.6
Really Simple SSL pro: by Rogier Lankhorst – 1.0.18
Really Simple SSL: by Really Simple Plugins – 3.3.4
Stamps.com WooCommerce Extension (USPS): by WooForce – 1.6.9 – Installed version not tested with active version of WooCommerce 4.3.0
Proxy Cache Purge: by Mika Epstein – 4.8.1
WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.3.11 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Google Analytics Pro: by WooThemes / SkyVerge – 1.1.5 (update to version 1.8.14 is available) – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Print Invoices/Packing Lists: by WooThemes / SkyVerge – 3.1.6 (update to version 3.8.6 is available) – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Shipment Tracking: by WooThemes – 1.6.1 (update to version 1.6.23 is available) – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce: by Automattic – 4.3.0
WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.3.0 – Network enabled
Yoast SEO Premium: by Team Yoast – 5.2
WPForms Lite: by WPForms – 1.6.1
Innofresh Custom Code: by ZigzagPress – 1.0.0

### Inactive Plugins (8) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.6 – Installed version not tested with active version of WooCommerce 4.3.0
Redirection: by John Godley – 4.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

Woo Braintree Payment: by Eugen Mihailescu
MyNixWorld – 0.2-1.1 – Installed version not tested with active version of WooCommerce 4.3.0

Woocommerce USPS Label Printing: by wanderlust-webdesign.com – 2.0.0 – Installed version not tested with active version of WooCommerce 4.3.0
WP Super Cache: by Automattic – 1.7.1
Yoast SEO: by Team Yoast – 14.5 – Installed version not tested with active version of WooCommerce 4.3.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #27 - /terms-and-conditions/

### Theme ###

Name: Eshop
Version: 1.8
Author URL: https://www.zigzagpress.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.3.2
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: eshop/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
eshop/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0
eshop/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0
eshop/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0
eshop/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Save to Log

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 296
Oldest: 2020-06-16 22:54:23 +0000
Newest: 2020-07-17 16:49:26 +0000

Pending: 2
Oldest: 2020-07-18 00:54:18 +0000
Newest: 2020-07-18 16:28:12 +0000
Viewing 11 replies - 1 through 11 (of 11 total)
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