Critical Error

  • Resolved electronee

    (@electronee)


    3 years, 5 months ago

    Hi. When I submitted the products in my WooCommerce store to Google Merchant Center through this Google Listing and Ads plugin, the plugin feeds the wrong description information of all products to Google.

    Here is some part of the description that is being wrongly included in the Products Feed:
    [et_pb_section fb_built=”1″ _builder_version=”3.22″ custom_padding=”0px||||false|false”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” custom_padding=”0px||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”

    Please refer to this screenshot to understand the problem: https://drive.google.com/file/d/147j_QlbQdJ_J1tMwgTl2AyaLnVprDm6N/view?usp=sharing

    I am using Divi Builder, like thousands of other sites, to build the WooCommerce product pages.

    Can you please explain what is causing this and what is the solution to this problem?
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @electronee

    Thanks for writing and sorry to hear about the problems when submitting your products to Google Merchant Center.

    This issue when uploading products with descriptions that contain shortcodes was previously reported by another user, and the good news is that a fix will be included in the coming v1.1 release, as early as the end of this week.

    Please update when the version becomes available, and let us know if you still encounter the issue.

    Plugin Author Jason a11n

    (@jconroy)

    Hi @electronee, we’ve released version 1.1 – please give it a try and let us know if that has helped with your situation. Cheers.

    Thread Starter electronee

    (@electronee)

    Hi @jconroy and @layoutd

    Delighted to hear from you guys!

    I have updated the plugin to the latest version, but it seems that the problem still persists even after the plugin update and even after updating each of the products!

    What do you think is the issue now?
    Thanks

    Plugin Author Jason a11n

    (@jconroy)

    Hi @electronee

    Well, that’s a bit frustrating! haha

    Just confirming, you gave a little bit of a time / confirmed that the product details in Google had been updated.

    I’ve re-opened the issue here https://github.com/woocommerce/google-listings-and-ads/issues/784 – if you have any additional info to add for us to investigate that would be great.

    Thread Starter electronee

    (@electronee)

    Hi @jconroy

    Yes I have waited more than a couple of hours for the information to be updated in Google.

    And I had confirmed that the product details had been updated in Google, before reporting the issue.

    Thank you all for the support!

    Hi
    I have exactly the same error, the plugin feeds the wrong description information of all products to Google. I already have the latest version of the plugin (v1.1.0), I have updated the products , wait several days and the description of the products continues to be wrong, please, what should I do to fix this problem?
    I will be waiting for your contact, thanks for your help

    @psstar1 You did see that the issue was reopened, correct?

Viewing 7 replies - 1 through 7 (of 7 total)
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