Critical error

  • Resolved Elliot

    (@mladja11)


    3 years, 5 months ago

    Hi,

    By the way, this issue was reported to us from a regular customer, who is always using Amazon Pay as a payment method.

    I believe that something happened after the last Amazon Pay plugin update. I could not catch the problem in logs, even I tried to replicate the issues few times, but this is what is going on.

    So, everything appears to be fine in the checkout process until a customer logs in into his/her Amazon account. After that, he is redirected to the checkout page and this is how that looks. It is broken.

    To compare, here it is the normal checkout page. And you are not able to access it until you logout from your Amazon account. Then you are able to choose another payment option and to finish your checkout.

    I tested all other payment methods we are using and those are working just fine.

    Could you please take a look at this?

    Thanks.

    BR,
    M.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @mladja11

    Hope you are doing well!

    which theme are you using? there are only visual issues?

    Let us know,

    Best,
    Christian

    Thread Starter Elliot

    (@mladja11)

    Hi,

    This one.

    But there are not just visual issues. The only active thing is Amazon log out button at that page. And under the payment method (under the radio button at the screenshot) it says that there is a fatal error.

    It is written in German:

    “Es gab einen kritischen Fehler auf deiner Website.”

    Thanks.

    BR,
    M.

    Plugin Support Christian

    (@christian1983)

    Hey there ,

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Thread Starter Elliot

    (@mladja11)

    Hi,

    Well, it is the same with Storefront. The error is still there.

    Also, I have disabled all the plugins except Woo Commerce and Amazon Pay, cleared the cache and tried to make a purchase and the error was still there.

    I do not know what is the problem. Does everything work correctly at your staging websites? Does anybody else complain?

    It is strange…

    Thanks.

    BR,
    M.

    Plugin Support Christian

    (@christian1983)

    Hey @mladja11 ,

    Hope you are dong well!

    This is how it looks on our test shop link

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

    Thread Starter Elliot

    (@mladja11)

    Hey,

    I forgot to update you. I am sorry.

    I decided to rebuild everything from scratch. It looks like a faster solution then chasing that error.

    But thanks for the help anyway.

    BR,
    M.

    • This reply was modified 3 years, 4 months ago by Elliot.
Viewing 7 replies - 1 through 7 (of 7 total)
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