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Resolved

(@gavinmcgill)

I’m suddenly getting critical errors every hour or so! Jetpack emails going crazy. I did no updates, although all set to automatic.
I switched off all plugins and woocommerce is the culprit. I updated templates.


### WordPress Environment ###

WordPress address (URL): https://www.maxson.solutions
Site address (URL): https://www.maxson.solutions
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.3.22
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.6.48-88.0
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: ibgw_
Total Database Size: 18.61MB
Database Data Size: 14.09MB
Database Index Size: 4.52MB
ibgw_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ibgw_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ibgw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_2_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
ibgw_2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_2_mpsl_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_2_mpsl_sliders_preview: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_2_mpsl_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_2_mpsl_slides_preview: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_2_options: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
ibgw_2_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_2_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ibgw_2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_3_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
ibgw_3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_3_mpsl_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_3_mpsl_sliders_preview: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_3_mpsl_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_3_mpsl_slides_preview: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_3_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_3_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_3_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ibgw_3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_actionscheduler_actions: Data: 0.36MB + Index: 0.25MB + Engine InnoDB
ibgw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_actionscheduler_logs: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
ibgw_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ibgw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_mpsl_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_mpsl_sliders_preview: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_mpsl_slides: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
ibgw_mpsl_slides_preview: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_options: Data: 3.02MB + Index: 1.06MB + Engine InnoDB
ibgw_postmeta: Data: 1.45MB + Index: 0.48MB + Engine InnoDB
ibgw_posts: Data: 6.38MB + Index: 0.22MB + Engine InnoDB
ibgw_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ibgw_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_sitemeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
ibgw_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ibgw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ibgw_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ibgw_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ibgw_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ibgw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ibgw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_wpms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ibgw_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ibgw_yoast_indexable: Data: 0.25MB + Index: 0.11MB + Engine InnoDB
ibgw_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ibgw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ibgw_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ibgw_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 177
chart: 43
cherry-services: 1
clients: 2
customize_changeset: 6
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
jp_vid_sitemap: 3
mc4wp-form: 1
model: 3
nav_menu_item: 27
oembed_cache: 6
page: 75
portfolio: 23
post: 12
product: 118
product_variation: 14
revision: 420
service: 3
shop_coupon: 2
shop_order: 4
shop_order_refund: 1
team: 10
testimonial: 3
wp3d_agent: 2
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (40) ###

Advanced Custom Fields: Gallery Field: by Elliot Condon – 2.1.0
Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0
Advanced Custom Fields: by Elliot Condon – 5.9.1
Akismet Anti-Spam: by Automattic – 4.1.6
Cherry Blog Layouts: by Cherry Team – 1.0.7
Cherry Charts: by Cherry Team – 1.1.0
Cherry Data Manager: by Cherry Team – 1.0.9
Cherry Grid: by Cherry Team – 1.0.2
Cherry Live Chat: by Cherry Team – 1.0.1
Cherry Mega Menu: by Cherry Team – 1.0.4
Cherry Portfolio: by Cherry Team – 1.0.5
Cherry Rank: by Cherry Team – 1.0.3
Cherry Services: by Cherry Team – 1.0.5
Cherry Shortcodes Templater: by Cherry Team – 1.0.2
Cherry Shortcodes: by Cherry Team – 1.0.7.6
Cherry Sidebar Manager: by Cherry Team – 1.0.5.1
Cherry Simple Slider: by Cherry Team – 1.0.5
Cherry Social: by Cherry Team – 1.0.4
Cherry Style Switcher: by Cherry Team – 1.0.5
Cherry Team: by Cherry Team – 1.0.8
Cherry Testimonials: by Cherry Team – 1.1.3
Cherry White Label: by Cherry Team – 1.0.2
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Hide Broken Shortcodes: by Scott Reilly – 1.9.2
iframe: by webvitaly – 4.5
Jetpack by WordPress.com: by Automattic – 9.0.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
Monstroid Dashboard: by TemplateMonster – 1.1.0
MotoPress and CherryFramework 4 Integration: by MotoPress & Cherry Team – 1.1.6.5
MotoPress Content Editor: by MotoPress – 2.0.3
MotoPress Slider: by MotoPress – 1.3.4
WP Matterport Shortcode: by Chris Hickman / Metroplex360.com – 2.1.3
Simple Page Ordering: by Jake Goldman
10up – 2.3.4

WooCommerce: by Automattic – 4.5.2
Yoast SEO: by Team Yoast – 15.0
WP Super Cache: by Automattic – 1.7.1
YITH WooCommerce Compare: by YITH – 2.4.0
YITH WooCommerce Quick View: by YITH – 1.4.4
YITH WooCommerce Wishlist: by YITH – 3.0.14
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.19

### Inactive Plugins (5) ###

Cherry Services List: by Zemez – 1.4.7
Monstroid Wizard: by TemplateMonster – 1.2.0
Skip SSL Verify: by Damien Carbery – 0.1
WooCommerce Colors: by WooThemes – 1.0.7 – Installed version not tested with active version of WooCommerce 4.5.2
WP3D Models: by Ross Peterson – 3.2.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

auto_update_themes_plugins: by Callum D. Campbell – 0.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #626 - /shop-2/
Basket: #627 - /cart-2/
Checkout: #21 - /checkout/
My account: #629 - /my-account-2/
Terms and conditions: #3154 - /terms-and-conditions/

### Theme ###

Name: Monstroid
Version: 1.1.3
Author URL: https://www.templatemonster.com
Child Theme: ?
Parent Theme Name: Cherry Framework
Parent Theme Version: 4.0.5.6
Parent Theme Author URL: https://www.cherryframework.com/
WooCommerce Support: ?

### Templates ###

Overrides: cherryframework4/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
monstroid/woocommerce/cart/cart-totals.php
monstroid/woocommerce/cart/cart.php
monstroid/woocommerce/cart/cross-sells.php
monstroid/woocommerce/content-product.php
monstroid/woocommerce/notices/error.php
monstroid/woocommerce/notices/notice.php
monstroid/woocommerce/notices/success.php
monstroid/woocommerce/single-product/product-image-magnifier.php
monstroid/woocommerce/single-product/product-image.php
monstroid/woocommerce/single-product/product-thumbnails-magnifier.php
monstroid/woocommerce/single-product/related.php
monstroid/woocommerce/single-product/review.php
monstroid/woocommerce/single-product/up-sells.php
monstroid/woocommerce/single-product-reviews.php
cherryframework4/woocommerce/single-product.php
monstroid/woocommerce/wishlist-view.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 383
Oldest: 2020-09-06 16:43:05 +0000
Newest: 2020-10-07 11:37:10 +0000

Pending: 2
Oldest: 2020-10-07 12:37:10 +0000
Newest: 2020-10-12 20:03:08 +0000

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

laceyrod
(@laceyrod)

Automattic Happiness Engineer

4 years, 5 months ago

Hi @gavinmcgill –

Thanks for reaching out.

Would you mind sending the exact error message you’re seeing? You can use https://snipboard.io/ to send screenshots here. You’ll just drag and drop the image into the window, and it will generate a URL to paste into this thread. Otherwise, you can just copy and paste the general message.

It’s honestly likely that one of the automatic updates for your plugins has triggered a conflict with WooCommerce, which is why the error goes away when WooCommerce is deactivated. When you were testing, did you deactivate plugins one at a time? Or did you start with everything disabled, except for WooCommerce and a default theme? I would recommend testing with just WooCommerce active and a default theme to see if you get the error at that point. If you don’t, then you would slowly re-enable features, one at a time, to see what’s triggering it.

Let me know how this goes!

Rynald0s
(@rynald0s)

Automattic Happiness Engineer

4 years, 5 months ago

Howdy.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Critical error’ is closed to new replies.

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