Creditcards are deactivated but displayed

Hello @momo2005,

Thank you for reaching out!

On the desktop view, the Google and Apple Pay buttons are not displayed (is that correct?).

Express checkout options are not limited to mobile, they should work on desktop as well, however, there are some device requirements you need to be aware of.

Link to image: https://d.pr/i/9O8aEU

This is Apple pay device requirements for example: https://support.apple.com/en-us/HT204506

But the credit card payment is offered, although it is disabled. So I have this option twice.

As for this part, then this is a bug the team is aware of. Here’s the report for context: https://github.com/Automattic/woocommerce-payments/issues/3969

At the time being, we can’t give you an estimated time for when our team will look into or fix the issue as bug reports are prioritised based on a few criteria.

You can subscribe to the thread to receive updates. :?)

The current workaround is to hide the payment method using CSS by adding the in Appearance > Customize > Additional CSS:

/*  hide woo-payments card field  */

.payment_method_woocommerce_payments 

{    display: none !important;

}

Let us know if you have any other questions! :?)

Hello Saif!

Thanks for your fast answer.

That’s very strange with the Google and Apple pay Button:

I use Chrome on the Mac.
Even when I use an incognito window to access the page, I don’t see a button.
When I look at the elements via ” Explore “, the buttons are hidden via inline CSS.
Attached is a screenshot of it. The highlighted section and the one above are hidden.
https://ibb.co/R0n785P

The workaround for the credit cards works, thanks!

Regards, Monique

Even when I use an incognito window to access the page, I don’t see a button.
When I look at the elements via ” Explore “, the buttons are hidden via inline CSS.

That’s unusual. Have you added and set up a credit card in your Google Pay dashboard? https://payments.google.com/

Also, what version of Chrome are you using?

You can find this here:

Link to image: https://d.pr/i/dlYk0G

Look forward to hearing back from you.

Hey Saif!

Unfortunately I don’t know exactly what settings my client has set, I’ve asked him and I’m waiting for an answer.

Otherwise, my Chrome version is 114.0.5735.198 (Offizieller Build) (x86_64)

Regards,
Monique

Hello Saif,

my client has added an American Express on the “Payment methods” tab.

I hope that helps?
Regards, Monique

Hello @momo2005,

My apologies for the late reply, we’re experiencing a high volume of tickets across all products we support.

Have there been any updates on your end? Is your client able to see the Google Pay buttons now?

If not, I’d suggest running a full conflict test. This will help us rule out any interference from another plugin or your theme.

Here’s how you can do it:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and WooPayments
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes!