Credit/Debit Card – Something went wrong…

  • Resolved arjanh

    (@arjanh)


    3 years, 10 months ago

    Hello,

    Since a week some clients notified us that they are having issue during their checkout when they are trying to pay by credit/debit card.

    This is the message that is showing up.
    https://prntscr.com/wg44p1

    Especially this problem had customers from Saudi Arabia country. We have not had this problem before and everyone has been able to pay by credit or debit card.

    *Direct payments with PayPal account works well for anyone.

    Kind Regards,
    Arjan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @arjanh – Can you ensure that debug logging is enabled in your PayPal Checkout settings? Once you’ve verified, you can find the PayPal Checkout logs at: WooCommerce > Status > Logs
    There should be some information in those stating why this error has been occurring, though you may have to match up dates and times a bit to find the specific issue in those logs.

    Thread Starter arjanh

    (@arjanh)

    Hello, I have activated the option you mentioned, how do you know now what error is appearing to them, customers continue to have this problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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