Credit Card Processing: Critical Alert – Action Required

  • primaledgehealth

    (@primaledgehealth)


    5 years ago

    I received the following email from quickbooks regarding their legacy gateway becoming unusable after November 12th 2019. I am now unable to process credit cards. Need to get this fixed ASAP! Has anyone else had this same problem? Is woocommerce updating their side?

    We are writing to inform you that you are currently using or have used in the past a 3rd Party Application that charges credit cards on your behalf through the QuickBooks Payments Service. We have the following application(s) listed for your merchant account(s) performing this service:
    Primal Edge Health Credit Card Processing
    The legacy payments service used by the application(s) will be discontinued on November 12th, 2019. Intuit has provided an alternative service to the application developer to provide the same features and functionality to avoid an interruption to the processing of your payments.
    What does this mean for me?
    In order to continue processing payments, your application developer needs to update the application you are using to the latest QuickBooks Merchant Services API. Intuit has contacted your developer and provided an upgrade path. If no action is taken by your application developer you will lose the ability to process payments through that application after November 12th, 2019.
    What action do I need to take?
    The application developer is responsible for any actions. You can help to ensure that your processing is not interrupted by knowing what they plan to do and making business decisions according to their response.
    1. You should contact your 3rd party application provider listed above and ask them to upgrade to the latest QuickBooks Merchant Services API. An example of a 3rd party application would be an e-commerce shopping cart typically used on a website for customers to purchase products or services. Some application developers may need a few months to upgrade so you should contact them as soon as possible to avoid an interruption in service. We have published information for developers on the Intuit developer blog site.
    NOTE: Intuit Payments Experts are unable to help 3rd Party Developers migrate their applications. Please have the Developer visit the blog site linked above.
    2. If your developer is not upgrading to the latest QuickBooks Merchant Services API, you may want to explore other options that work with your payments account. Several compatible shopping carts are listed on Intuit?s QuickBooks Payments site. If you choose to switch to a different shopping cart, please contact them for information and help with moving to their shopping cart.
    NOTE: Intuit Payments Experts are unable to assist in migrating to a new shopping cart provider.
    The Payments Team

    • This topic was modified 5 years ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not a Developing with WordPress topic
Viewing 2 replies - 1 through 2 (of 2 total)
  • JNashHawkins

    (@jnashhawkins)

    This is way outside anything most of us WordPress Support Volunteers have any knowledge of. You might ask WooCommerce support for help with your questions or to point you in the right direction.

    Quick Books? When I learned bookkeeping it was done on columnar paper! Personal computers were a ways off in the future. And there were very few credit cards.

    Thread Starter primaledgehealth

    (@primaledgehealth)

    Thanks, I wrote to WooCommerce. Waiting to a reply. Appreciate it.

Viewing 2 replies - 1 through 2 (of 2 total)
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