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Resolved kwkguy123
(@kwkguy123)

4 years, 7 months ago

For some reason credit card payments have stopped working. I have no idea what could have caused this.

This is a production site that was working, with test mode off.

When looking at the logs this is the error:

test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:35:59+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:43:41+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:43:42+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:43:47+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:43:47+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:45:06+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:45:06+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:45:10+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:45:11+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:52:35+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:52:36+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:52:40+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:52:41+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:53:14+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:53:15+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)
2020-08-25T07:53:19+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=0&customer=cus_HPnO1nugau5VUT&type=card&limit=100
2020-08-25T07:53:20+00:00 ERROR Error: No such customer: ‘cus_HPnO1nugau5VUT’ (resource_missing)

Please help.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Adam Heckler
(@adamkheckler)

4 years, 7 months ago

Hmm, strange. I searched around, but didn’t find much info on this error specific to WC Payments.

I did find this bug report, however, which seems to be related:

https://github.com/Automattic/woocommerce-payments/issues/818

I’ve posted there to try to confirm a workaround. When I here back, I’ll update this thread as well. ??

Thanks!

Plugin Support Adam Heckler
(@adamkheckler)

4 years, 7 months ago

OK, so here’s what you’re going to need to do:

1. Log into phpMyAdmin through your hosting provider, or otherwise get access to your WordPress database.
2. In the wp_usermeta table, search for the customer ID: cus_HPnO1nugau5VUT.
3. When you find it, delete that entire row.
4. Retry the transaction.

If you’re getting errors for multiple customer IDs, you’ll need to do Steps 2 and 3 for each one.

If that’s not something you feel comfortable doing, your host should be able to help with this.

Let us know if that works, thanks!

Plugin Support AW a11n
(@slash1andy)

Automattic Happiness Engineer

4 years, 6 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Credit Card Payments Failing’ is closed to new replies.

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