Credit card payment not working properly

  • Hi!

    I have a woocommerce site where I use your plugin to connect PayPal. We prefer payments without PayPal account (directly pay with Credit / Debit card in our shop), but we noticed that sometimes (approx. 2/4 times) our shop force redirect users to PayPal and make purchase on their platform (we can add our debit card details in our shop, click on pay and instead of 2FA security popup, the shop redirects to PayPal checkout and we have to add all our details again). Guest checkout is turned on in our PayPal business account.

    The site: https://plantatreeproject.com/

    I don’t know it is connects to this, but we have just noticed a couple of errors on developer console on our API integration apps. All error codes related to this: 422 – PAYER_ACTION_REQUIRED – “The requested action could not be performed, semantically incorrect, or failed business validation.”.

    Do you encountered such a behaviour? How can we ensure that everyone can pay via credit / debit card just in our online store without redirection to PayPal?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @sotusattila

    PayPal has internal logic which determines when the popup opens for card payments or when the form renders inline. One of the conditions for that behavior is if the shopping cart requires shipping or not. This behavior cannot be altered by the plugin because it’s internal to PayPal’s SDK.

    We will be working on a direct card integration in the near future but for now this plugin supports the card smartform button which has the behavior you described.

    For card payments I recommend our Stripe plugin. We find merchants are most successful when using Stripe for card payments and using PayPal for its checkout button.

    Kind Regards

Viewing 1 replies (of 1 total)
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