“Credit Card number is required” error message for cash payment

  • Resolved ncash242

    (@ncash242)


    11 months, 3 weeks ago

    Hi,

    I have a woo commerce install on a shop and it was working fine last week until I got complaints that people who wished t make a cash payment are being prompted to enter a credit card number.

    I have two payment options Cash and Charge Anywhere.

    Here is my status report.

    `
### WordPress Environment ###

WordPress address (URL): https://forcesfootwear.com
Site address (URL): https://forcesfootwear.com
WC Version: 8.2.2
REST API Version: ? 8.2.2
WC Blocks Version: ? 11.1.3
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 6000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.44-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.2.2
WC Database Prefix: wp9l_
Total Database Size: 30.12MB
Database Data Size: 21.47MB
Database Index Size: 8.65MB
wp9l_woocommerce_sessions: Data: 4.02MB + Index: 0.14MB + Engine InnoDB
wp9l_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp9l_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp9l_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.28MB + Engine InnoDB
wp9l_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp9l_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_actionscheduler_actions: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
wp9l_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_actionscheduler_logs: Data: 0.38MB + Index: 0.30MB + Engine InnoDB
wp9l_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_comments: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
wp9l_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp9l_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp9l_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp9l_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_options: Data: 3.47MB + Index: 0.22MB + Engine InnoDB
wp9l_postmeta: Data: 6.52MB + Index: 4.02MB + Engine InnoDB
wp9l_posts: Data: 2.52MB + Index: 0.61MB + Engine InnoDB
wp9l_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_slides: Data: 0.41MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_static_slides: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp9l_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp9l_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_ucwp_items: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp9l_ucwp_item_post_rel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp9l_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp9l_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp9l_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp9l_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp9l_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp9l_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp9l_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp9l_wc_product_attributes_lookup: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp9l_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_wc_product_meta_lookup: Data: 0.19MB + Index: 0.42MB + Engine InnoDB
wp9l_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp9l_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp9l_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 1807
custom_css: 1
forminator_forms: 1
nav_menu_item: 19
page: 15
pagelayer-template: 6
post: 1
product: 56
product_variation: 992
revision: 125
shop_coupon: 4
shop_order: 190
shop_order_refund: 11
wp_global_styles: 4
wp_navigation: 1
wp_template: 4
wp_template_part: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (6) ###

Backuply: by Softaculous – 1.2.0
Charge Anywhere Payment Gateway For WooCommerce: by Charge Anywhere – 1.13
Forminator: by WPMU DEV – 1.27.0
PixelYourSite: by PixelYourSite – 9.4.7.1
Woo Add Custom States: by Trusted Technology Solutions (TrusTech) – 1.8.5
WooCommerce: by Automattic – 8.2.2 (update to version 8.3.1 is available)

### Inactive Plugins (17) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
All Currencies for WooCommerce: by WP Wham – 2.4.2
CURCY - Multi Currency for WooCommerce: by VillaTheme – 2.2.0
Currency Switcher for WooCommerce: by WP Wham – 2.15.2
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
FOX - Currency Switcher Professional for WooCommerce: by realmag777 – 1.4.1.5
Hello Dolly: by Matt Mullenweg – 1.7.2
PageLayer: by Pagelayer Team – 1.7.8
PopularFX Website Templates: by Pagelayer Team – 1.2.2
Slider Revolution: by ThemePunch – 6.6.3
Slider Revolution Transitionpack Add-On: by ThemePunch – 1.0.4
Sold Out Badge for WooCommerce: by Charlie Etienne – 4.4.0
Term Management Tools: by theMikeD
scribu – 2.0.1

UltraCart WP: by UltraCart Development – 1.42
WBW Currency Switcher for WooCommerce: by woobewoo – 1.9.1
WooCommerce Breadcrumbs: by Anthony Hortin – 1.0.8
WP-osCommerce: by Roya Khosravi – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #125 - /
Cart: #264 - /cart-2/
Checkout: #266 - /checkout-2/
My account: #268 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OutWit Lite
Version: 1.0.3
Author URL: https://catchthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-07 20:35:20 +00:00
Options: ?
Notes: 125
Onboarding: skipped

### Action Scheduler ###

Complete: 2,043
Oldest: 2023-11-07 12:39:46 +0000
Newest: 2023-12-07 18:00:18 +0000

Failed: 4
Oldest: 2023-03-14 20:57:18 +0000
Newest: 2023-04-05 20:44:45 +0000

Pending: 1
Oldest: 2023-12-08 17:20:00 +0000
Newest: 2023-12-08 17:20:00 +0000


### Status report information ###

Generated at: 2023-12-07 18:02:34 +00:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    Hello @ncash242,

    Thank you for reaching out!

    I have a woo commerce install on a shop and it was working fine last week until I got complaints that people who wished t make a cash payment are being prompted to enter a credit card number.

    I’m not able to reproduce this with Stripe, Square and WooPayments active.

    Have you verified if the issue is related to the Charge Anywhere plugin?

    All the mentioned plugins have test modes, so you don’t need to sign up for a real merchant account for testing purposes.

    For more context, you can refer to this section of the documentation for the Stripe plugin: https://woo.com/document/stripe/#test-mode

    Let us know how it goes!

    Thread Starter ncash242

    (@ncash242)

    thanks for your reply.

    I have been told by Charge anywhere that they are working on an update for the latest WooCommerce plugin. At the moment I’m using a previous version.

    I do not know ow if it is relates to the charge anywhere plugin. I would have to deactivate it and do a test purchase.

    Hi there @ncash242 ??

    I have been told by Charge anywhere that they are working on an update for the latest WooCommerce plugin. At the moment I’m using a previous version.

    Thank you for reaching back, clarifying things further.

    I do not know ow if it is relates to the charge anywhere plugin. I would have to deactivate it and do a test purchase.

    Let us know how it goes, please.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘“Credit Card number is required” error message for cash payment’ is closed to new replies.