Credit card not loading at checkout
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Fields are not typeable or showing up at all for the credit cards on my checkout page. I am also using Stripe, but neither are working.
These are the things I’ve tried already with no avail:
– Changed my theme temporarily to “Storefront” and disabled all plugins. I re-enabled all plugins one at a time and none of them seem to be the issue.
– I am using Google Chrome and recently, Safari stopped working as well. I checked on different devices (Macbook, iPad, and PC), and it is a problem on all of them.Please help!
The page I need help with: [log in to see the link]
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Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here as a response?
Cheers!
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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: neve/woocommerce/product-searchform.php ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://hookedbykimi.com Subscription Statuses: – WooCommerce Account Connected: ? No ### Store Setup ### Country / State: United States (US) — California ### Payment Gateway Support ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions gateway_scheduled_payments tokenization add_payment_method Stripe: products refunds tokenization add_payment_method ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: US WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-07-10 09:21:48 +00:00 Options: ? Notes: 53 Onboarding: completed ### WooCommerce Payments ### Version: 4.4.0 Connected to WPCOM: Yes Blog ID: 202676878 Account ID: acct_1KTy132Ey8btLBls ### Action Scheduler ### Complete: 185 Oldest: 2022-06-13 02:50:29 +0000 Newest: 2022-07-09 22:43:38 +0000 Pending: 7 Oldest: 2022-07-10 09:11:21 +0000 Newest: 2022-07-15 22:30:20 +0000 ### Status report information ### Generated at: 2022-07-09 22:51:32 +00:00Hello,
Thanks for sending the system status report. I understand you performed a conflict test, can you recheck if the test was made according to our recommendations?
https://docs.woocommerce.com/document/how-to-test-for-conflicts/Pending: 7
Can you run the pending actions on your site, this can be done under WooCommerce > status > tools > scheduled actions.
If that does not help, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).
Let us know what you find.
Hi Igor,
Yes, I followed those exact instructions for the conflict test.
I ran the pending actions, but ran into a different problem. I can’t access the checkout because it says that my cart is empty even though I just clicked “View Cart” after adding something to my cart.
I found this under Logs:
2022-06-10T13:18:35+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected.
Hello @hookedbykimi!
Thanks for the reply!
I ran the pending actions, but ran into a different problem. I can’t access the checkout because it says that my cart is empty even though I just clicked “View Cart” after adding something to my cart.
I am looking at your site and your credit card fields seem to show up correctly now. Please see the screenshot here: https://snipboard.io/olPTsi.jpg
As for the empty cart issue, can you please consult this helpful checklist to see if it addresses the issue?
Thanks! Let us know how it turns out!
Hi Joseph,
The cart issue seems to be resolved, but I am still running into the not loading credit card issue still. I am using Google Chrome on a Macbook if that helps. On Safari, the credit card fields load, which make me thinking this may be an issue with Chrome.
Looking at your site for us today the card fields ar not loading on Safari or Google Chrome for me.
Safari
https://snipboard.io/OQnkE6.jpg
Chrome
https://snipboard.io/4lnCAs.jpg
Looking at your site I noticed that the domain name is not SSL Secured.
https://snipboard.io/BJlfse.jpg
For most credit card payment gateways to function the DOmain of the site must be loaded in WordPress as HTTPS. Sites that load with HTTP will not display a credit card gateway.
When I load your site as HTTPS the card fields then display in Chrome.
https://snipboard.io/rjQu4o.jpg
If you navigate to WordPress Admin > Settings > General you’ll need to update the WordPress Address (URL) and Site Address (URL) to use the HTTPS version of your domain. Looking at your system status report that is currently set to be HTTP.
I hope this helps.
It works now! Thank you so much for your help!
Hi @hookedbykimi,
It works now! Thank you so much for your help!
Glad to hear that – thanks for letting us know!
I’ll mark this thread as resolved now. If you have any further questions, please create a new thread.
- The topic ‘Credit card not loading at checkout’ is closed to new replies.
