Credit card not loading at checkout

  • Resolved hookedbykimi

    (@hookedbykimi)


    2 years, 4 months ago

    Fields are not typeable or showing up at all for the credit cards on my checkout page. I am also using Stripe, but neither are working.

    These are the things I’ve tried already with no avail:
    – Changed my theme temporarily to “Storefront” and disabled all plugins. I re-enabled all plugins one at a time and none of them seem to be the issue.
    – I am using Google Chrome and recently, Safari stopped working as well. I checked on different devices (Macbook, iPad, and PC), and it is a problem on all of them.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi, hookedbykimi, I’m another Neve user.

    When loading the checkout page, there were a few issues related to jQuery, which is likely causing the issue you’re experiencing.

    The jQuery min script is being loaded with the defer attribute, meaning it is “a script that will be downloaded in parallel to parsing the page, and executed after the page has finished parsing”

    Since that’s the case, if other code needs it later on, you will generate errors.

    If you use a caching plugin or server caching, then stop the jQuery script from being deferred.

    Thread Starter hookedbykimi

    (@hookedbykimi)

    Hi Ian,

    Thanks for your reply. I am using SiteGround Optimizer and stopped jQuery min script from deferring, but I am still having this issue on Chrome. Safari is working now though.

    AC

    (@purplecodes)

    Themeisle Support

    Hello @hookedbykimi,

    I’m using Chrome and tried to check out on your site, all fields appear to be working and available. Both Credit Card and Stripe fields are working too.

    Please see this screenshot for reference: https://vertis.d.pr/BN0XC5

Viewing 3 replies - 1 through 3 (of 3 total)
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