Credit Card Inputs Won’t Appear
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Credit card inputs won’t appear on the checkout page. It only appears after i refresh the page. I tried this with different themes including default WordPress themes.
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Hi @emresert86! How’s it going today?
To help get to the bottom of this we’re going to need a few more details. Can you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Also, can you share the steps to reproduce the issue on our end?
I hope to hear from you soon!
My very best,
### WordPress Environment ### WordPress address (URL): https://lightupwear.com Site address (URL): https://lightupwear.com WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.35-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Hi there,
Thanks for getting back to us.
Can you please try to disable all the plugins and keep only WooCommerce and WooCommerce Square activated, and see if you are able to replicate this issue?
Let me know how it goes!
Best,
I just did and it’s still the same. I tried with 4 different browsers including incognito mode. It’s not stable at all.
How can this problem be resolved?
Hi @emresert86
Checking your checkout page, the credit card inputs appeared without needing to refresh (https://snipboard.io/xp5bJD.jpg): could your issue have been resolved?
If not, could you clear your browser cache, delete cookies specific to your site, and see if it works.
Thanks!
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This reply was modified 2 years, 8 months ago by
Daniel N. (woo-hc).
If you look at the screenshot you sent you’ll see the credit card section says powered by Stripe. I gave up on your plugin and started using Stripe.
This is not a cache or cookie issue. I’ve tried every simple things like that. I looked up other square related plugins and see the similar complaints (inputs won’t appear) so maybe it’s something related to Square so you should also look into this issue.
Hi @emresert86
Glad to hear you got a workaround using Stripe. Often this issue happens if there is a conflict with other plugins or your theme. here is how to check for plugin/theme conflicts: https://woocommerce.com/document/how-to-test-for-conflicts/
Thanks!
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This reply was modified 2 years, 8 months ago by
- The topic ‘Credit Card Inputs Won’t Appear’ is closed to new replies.