Credit card input fields don’t always appear on checkout page

  • Resolved kgas1

    (@kgas1)


    1 year ago

    We’ve got an issue which comes and goes where if you go to checkout, the credit card input form fields don’t always appear on the page and sometimes you have to refresh to get them to re-appear. It’s a bit random and doesn’t always happen but we’ve had a few customers reach out when it does happen to them.

    Any ideas on what could be causing this? Any help would be greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @kgas1

    This could be due to a few reasons, such as a theme or plugin conflict, or it could be related to caching either on your server or in your user’s browsers.

    To diagnose the issue, I recommend the following steps:

    1. Try switching to a default WordPress theme like Storefront and see if the issue persists. If it does not, the issue might be with your current theme.
    2. Deactivate all other plugins except WooCommerce and the Eway Gateway plugin and check if the issue still exists. If it doesn’t, reactivate your plugins one by one to identify the conflicting plugin.
    3. Check your website and server’s caching settings or reach out to your hosting provider to ensure that dynamic content like the checkout page is not being cached.
    4. Ask your users to clear their browser cache or try a different browser to see if the issue continues.

    Please let us know how these steps work out for you or if you need further assistance. We’re here to help!

    Thread Starter kgas1

    (@kgas1)

    Hi Shameem!

    Thanks so much for coming back to me. Because it’s such a random issue that’s hard to replicate, I’ve just gone ahead and made sure the checkout page is excluded from caching and so far so good, so fingers crossed!

    Thanks,

    Korii.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @kgas1

    That’s great to hear! Thanks for letting us know.

    Should you have further inquiries, kindly create a new topic here.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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