Credit card form disappear from check out page for guest users

  • Resolved pipediez

    (@pipediez)


    2 years, 9 months ago

    Hi there,

    I’m having a problem with my checkout page for guest users, so, the form for credit card numbers disappear.

    I checked in Woocomerce Settings that guest users can make a purchase, also I changed the theme, but still not working.

    This is the system report.

    —

    ### WordPress Environment ###

    WordPress address (URL): https://tickets.latinhouse.org
    Site address (URL): https://tickets.latinhouse.org
    WC Version: 6.5.1
    REST API Version: ? 6.5.1
    WC Blocks Version: ? 7.4.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_AU
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1n-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 6.5.1
    WC Database Prefix: hot_
    Total Database Size: 14.59MB
    Database Data Size: 11.63MB
    Database Index Size: 2.96MB
    hot_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    hot_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hot_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hot_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    hot_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    hot_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    hot_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hot_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    hot_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    hot_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    hot_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hot_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hot_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    hot_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hot_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    hot_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hot_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hot_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    hot_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_options: Data: 4.08MB + Index: 0.09MB + Engine InnoDB
    hot_postmeta: Data: 1.08MB + Index: 0.19MB + Engine InnoDB
    hot_posts: Data: 1.41MB + Index: 0.06MB + Engine InnoDB
    hot_sgs_log_events: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    hot_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hot_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    hot_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    hot_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hot_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hot_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    hot_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hot_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hot_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 22
    cookielawinfo: 6
    custom_css: 1
    customize_changeset: 5
    et_body_layout: 8
    et_pb_layout: 1
    et_template: 20
    et_theme_builder: 5
    mailpoet_page: 1
    nav_menu_item: 7
    page: 16
    post: 1
    product: 3
    revision: 41
    shop_order: 10
    tc_api_keys: 2
    tc_events: 1
    tc_templates: 1
    tc_tickets_instances: 12
    wc_conditional_fee: 1
    wp_global_styles: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (16) ###

    Tickera (Premium): by Tickera.com – 3.4.9.3
    Tickera Bridge for WooCommerce: by Tickera – 1.3.3
    Checkinera Pro: by Tickera – 1.3.4
    GDPR Cookie Consent: by WebToffee – 2.1.2
    Tickera – Custom Forms: by Tickera.com – 1.2.5.5
    Tickera – Custom Ticket Template Fonts: by Tickera.com – 1.0.8
    Tickera – Serial Ticket Codes: by Tickera.com – 1.1.1
    SiteGround Optimizer: by SiteGround – 7.1.1
    SiteGround Security: by SiteGround – 1.2.8
    WooCommerce Extra Fees Plugin: by theDotstore – 3.8.3
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
    WooCommerce Square: by WooCommerce – 3.0.3
    WooCommerce: by Automattic – 6.5.1
    SiteGround Central: by SiteGround – 2.0.4
    WP Google Maps: by WP Google Maps – 8.1.22
    WP Mail SMTP: by WPForms – 3.4.0

    ### Inactive Plugins (8) ###

    All in One SEO: by All in One SEO Team – 4.2.1.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.3
    Google Listings and Ads: by WooCommerce – 1.13.3
    Jetpack: by Automattic – 10.9.1
    Mastercard Payment Gateway Services – Simplify: by Mastercard Payment Gateway Services – Simplify – 2.3.2
    WooCommerce Payments: by Automattic – 4.2.0
    WordPress Importer: by wordpressdotorg – 0.7
    WPForms Lite: by WPForms – 1.7.4.2

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?

    ### WC Pages ###

    Shop base: #29 – /
    Cart: #749 – /basket/
    Checkout: #750 – /checkout/
    My account: #27 – /my-account/
    Terms and conditions: #42 – /privacy-policy/

    ### Theme ###

    Name: Divi
    Version: 4.17.4
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Square ###

    Environment: Production
    Tokenization Enabled:
    Debug Mode: Off

    ### Action Scheduler ###

    Complete: 134
    Oldest: 2022-06-04 19:08:48 +1000
    Newest: 2022-06-05 21:22:19 +1000

    Pending: 4
    Oldest: 2022-06-05 21:25:51 +1000
    Newest: 2022-06-12 16:00:14 +1000

    Failed: 45
    Oldest: –
    Newest: –

    ### Status report information ###

    Generated at: 2022-06-05 21:22:20 +10:00
    `

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pipediez

    (@pipediez)

    But if you log in as a user you can see the credit card form!

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    Thanks for reaching out.

    Can you try to disable all the plugins, and keep only WooCommerce and WooCommerce Square activated, and see if it helps?

    If that doesn’t make any change, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    ?
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    ?
    We will be able to help you further there.

    Best,

    I’m having the exact same issue – for guest users, there’s no place to enter credit card numbers. Logged in users are able to enter their credit card numbers. I’m using WooCommerce Square version 3.1.0. Deactivating other plugins didn’t seem to make a difference, so I’ve created a support ticket on WooCommerce.com as requested.

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hello @dgritsko

    Thanks for your message!

    We have received your ticket and replied via email, we will continue the conversation there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Credit card form disappear from check out page for guest users’ is closed to new replies.