Credit card fields working intermittently

New version of plugin was released 2 days ago. Did anybody test it and can tell if issue was fixed? I don’t see any info about it in changelog though.

I was talking to one of the guys over at woocommerce and he said that they are releasing a fix for this soon in the next version (this was about a few weeks ago), so I think this is supposed to resolve the issue. But I haven’t tried it myself.

Hey hey!

Anyone still experiencing this issue since the plugin was updated? I just updated mine today with the aim of not getting that nasty “Paypal didn’t provide NONCE” error again.

Thanks.

Hey,

I tested new version with my client and in the beginning everything looked good, there was no any sign of bugs. After few hours we found out:
– that credit card fields are still disappearing on occasion,
– following error occurs when users try to pay with PayPal nearly 50% of the time: Error: PayPal Powered by Braintree did not supply a payment nonce. Please try again later or use another means of payment.
– this plugin doesn’t have credit card data migration from the Skyverge Braintree extension so all subscription products were failing.

We giving this plugin up. There’s no point to wait until developers do something to make it work 100% as this issue is up for almost 5 months. Shop owners are basically losing clients because of the issues.

Hey guys,

So it seemed like the issues went away, at least as far as credit card. I did see the PayPal issue happen a number of times, but was only able to recreate the issue once. Do you know how the issue can be re-created?

Alternatively, does anyone know how to hide the PayPal half of the plugin? If the PayPal can’t be fixed, I’d rather just hide it & leave it with only credit card.

Thanks!

I believe you can hide the Paypal part of the plugin in the Braintree options pane within “Checkout” in WooCommerce.

If that doesn’t work, you could always just hide it with

.selector{

  display: none;
}

In the CSS.

@pawelkmpt – thanks for the input. We may be dropping support for this as well in lieu of more functional options. We simply cannot have our shop owners losing sales because of something over which I have almost no control.

Really appreciate the response Marc! In the WP Dashboard it looks like I can’t hide the PayPal. Here is a screen shot of the settings.

For the 2nd suggestion, where do I do that when you say in the CSS? Sorry I’m not a coder, so just trying to figure things out as best I can. Do I do that in my child theme’s style.css? Or should I go to the plugin’s folder->assets->css->checkout.css? If that’s the case, should I make the change directly in there or copy the whole folder for the plugin into my child theme folder like I do with woocommerce? Thanks a ton and sorry if this is a stupid question!

Do I do that in my child theme’s style.css

Yes. Though, you’ll need to know what to hide first. You can do this by inspecting the elements on the checkout page.

I’ve already done this and it looks like this is the element you’ll need to select:

.wc_payment_method.payment_method_paypalbraintree_paypal{

  display: none;
}

This will hide the field so nobody clicks on it, but is certainly only a temporary solution.

That is incredibly helpful. Thanks you so much Marc! That worked. I’m just going to hide it as a temporary solution until WooCommerce gets back to me.

Also as far as you abandoning this plugin & switching to another one, I’ve considered the same. The issue for me is that my customers are all on subscription plans that charge weekly, so I would need to move over the payment data from this plugin to another. Do you happen to know if that’s relatively easy to do? (I will probably hire a developer)

I honestly have no idea. It would vary significantly from platform to platform.

You can still use WooCommerce subscriptions, but just remove the Braintree payment gateway option :).

Anyway, best of luck on whatever you decide to do!

Thanks a ton Marc! You were super helpful. ?? I really appreciate it!