Credit Card Fields Hidden/Not Showing on Checkout Page

  • sowerswebtech

    (@sowerswebtech)


    3 years ago

    For some reason over the last few days something changed on our website and now the Credit Card Fields are hidden / not showing during the checkout process on our website. We haven’t made any changes or added any plugins. Noticed because we keep getting failed orders… The Field Labels are there and showing, but the text-boxes aren’t showing fors some reason. I installed a plugin yesterday to break the checkout into multiple steps thinking this would correct this problem but it hasn’t. The checkout process is a little more organized now but the same problem with the Payment Fields not showing, so the user has nowhere to enter their CC, etc.

    Note: I’m only seeing this problem on Mobile. I’ve confirmed with a few people they are unable to see the fields on checkout from their mobile device. Doesn’t seem to be happening on Desktop. Anyone have any ideas?

    Here is a screenshot showing the payment text-boxes hidden…
    Nowhere to enter details: https://ibb.co/PhC32cn

    Can anyone help with this????

    The page I need help with: [log in to see the link]

  • The topic ‘Credit Card Fields Hidden/Not Showing on Checkout Page’ is closed to new replies.