Credit Card field not appearing at checkout

  • Resolved sauceboss

    (@sauceboss)


    1 year, 5 months ago

    Hi All,

    Could really use some assistance troubling shooting my website and have no idea who to ask or where to start at? My web guy who created my site said I would need to create a job order on Upwork.com to get it fixed as he does not know the back end coding part of WordPress.

    Problem: On my webpage (GabricKBBQ.com) when you place an item in your Shopping Cart and proceed to Check Out there is no field to enter your credit card number. It would normally appear in the gray colored box, just below the credit card icons and just below the wording that says, “Pay securely using your credit card.”

    I have disconnected Square as my payment processor and reconnected it but it has not fixed the issue.

    The problem us causing me to lose sales and not sure what to do to fix it? Any helpful ideas, please, in layman’s language?

    Thank you!

    Mark

    The page I need help with: [log in to see the link]

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  • Plugin Support vupdraft

    (@vupdraft)

    I tried the following

    Without registering, I added a product to the cart and tried to check out. The field to enter the the credit card information was missing.

    I then registered with your site and added products to my cart and when I went to checkout, the credit card fields were there.

    Your checkout and cart pages do not look like they are cached so cache is not the issue.

    If you have minification and merging of CSS/JS activated, it would be worth trying to deactivate them and seeing if the issue persists.

    If the issues persists, please try the following.

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Viewing 1 replies (of 1 total)
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