Credit Card Field Dont Show on check out field to finish transaction

Hi @stefan4459 ,

On any payment options on the checkout page it the credit card fields do not pop up to complete transaction. neither to test it . I already checked my SSL but I could need to upgrade it. Please help

I checked your site and it seems there’s a server login preventing access to your site:

Link to image: https://i.ibb.co/wcQDTbf/co.png

Here’s what I recommended:

1. Make sure you have set up Stripe as per the instructions here: https://docs.woocommerce.com/document/stripe
2. Disable the server login, and check if Stripe credit card fields show as expected.

Do let us know how that goes and if you need any further help from us.

I was on Siteground trying to get it to work sorry plesse try the link again

I followed all the instructions to install stripe, im having the problem with all payment methods

Howdy!

I do see that there are still issues on your checkout page:

Link to image: https://d.pr/i/G2SYjf

There are issues with the checkout fields, and when I click the Credit Card (Stripe) option, the additional Stripe checkout fields do not display.

If you are sure you have the Stripe plugin setup properly according to the documentation here: https://docs.woocommerce.com/document/stripe, then the issue may be caused by a theme or plugin conflict, and you can troubleshoot that by following the information here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

https://stefproco.com/wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe

I disabled all plugins and changed the theme still doesnt appear to be working. Ive Contacted the theme but theyve said nothing appears to be wrong. which there is sadly…

Howdy!

Thanks for testing that!

Try enabling the Log debug messages setting under WooCommerce > Settings > Payment > Stripe and then try to checkout again.

Then, go to WooCommerce > Status > Logs and look for a “Stripe” log with today’s date and check to see if there are any error messages shown in that log file.

If there are, can you copy and paste the error message(s) here for us to review? Thanks!

The log debug sadly didnt work

And this is everything that was in the log
2020-07-18T11:06:00+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:259
Stack trace:
#0 /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(180): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array)
#1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#2 /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#3 /home/customer/www/stefproco.com/public_html/wp-includes/class-wp-hook.php(287): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request(”)
#4 /home/customer/www/stefproco.com/public_html/ in /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 259

2020-07-18T18:40:04+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on null in /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:259
Stack trace:
#0 /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(180): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(95, Array)
#1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#2 /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#3 /home/customer/www/stefproco.com/public_html/wp-includes/class-wp-hook.php(287): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request(”)
#4 /home/customer/www/stefproco.com/public_html/wp in /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 259

2020-07-18T18:49:43+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:259
Stack trace:
#0 /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(180): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions(NULL, Array)
#1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#2 /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#3 /home/customer/www/stefproco.com/public_html/wp-includes/class-wp-hook.php(287): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request(”)
#4 /home/customer/www/stefproco.com/public_html/ in /home/customer/www/stefproco.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 259

I would remove elementor but whole checkout page dissappears

Hi,

I would remove elementor but whole checkout page dissappears

Can you try adding just the checkout shortcode to a page that does not use Elementor: [woocommerce_checkout] ? Then check to see if things work there? The issue very well could be with Elemntor.

Once i remove elementor the whole website gets messed up and it looks like i would have to start from scratch would of course be the last thing i want

Sorry, following up with this:

Once i remove elementor the whole website gets messed up and it looks like i would have to start from scratch would of course be the last thing i want

I definitely understand that. However, we need to figure out what is causing the Stripe form details to not show up properly at checkout.

It looks like you have resolved the issue now though:

Link to image: https://d.pr/i/yltuzZ

Are you all set here?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

– Joey