Credit card check while adding the coupon code in checkout

  • Resolved marivsh

    (@marivsh)


    3 weeks, 1 day ago

    I’m experiencing an issue where, when a user tries to apply a coupon code on the checkout page (using the default WooCommerce template), an error appears: ‘Your card number is incomplete.’

    All credit card fields turn red, and the coupon is not applied.

    Why is Stripe triggering a call (card validation?) when a coupon code is activated? Is there any option ro disable this behavior?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your concern. To assist you better, could you please confirm if the error still appears when the user places an order without adding a coupon code? Or does the order go through without any issues in that case?

    Also, are you using the default coupon code generator in WooCommerce, or are you using a custom plugin to generate the coupon codes?


    Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.                                                                           

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi! I’ll mark this conversation as resolved since we haven’t heard from you. Don’t hesitate to get back in touch whenever it’s convenient.

Viewing 2 replies - 1 through 2 (of 2 total)
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