Credentials “save changes” not loading

  • Resolved rebekkaryding

    (@rebekkaryding)


    3 years, 2 months ago

    When I insert the API key from MailChimp and click the ‘save changes’ button, it never loads fully. There are some dots on the button, but it never saves anything, just loads.
    I’ve tried de- and reactivating the plugin, logging in and out etc, nothing works. It sits there for hours and nothing happens. Really annoying!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @rebekkaryding,

    Thanks for your query.

    Problem:
    After inserting the API key and clicking the ‘save changes’ button, Mailchimp never loads fully.

    Guidance & Next Steps:
    I tried to reproduce the issue on my testing site (Both Local and live), but it seems fine here. MailChimp is working fine as it should be.

    Check below points before going further:
    1. You are using the latest HappyAddons.
    2. You are using the latest Elementor.
    3. You don’t have any third-party plugins/addons installed with the same feature (MailChimp) enabled. If you use any third-party plugin with a similar MailChimp feature, then disable that and try HappyAddons.

    If everything is covered mentioned above, then it should work fine. If you are still facing the problem, there might be any conflict or other technical configuration issues on your site.

    So please make sure you don’t have any plugin conflict on the site. You can read this 3rd party blog to know how to troubleshoot plugin conflicts on a site.

    However, If you are not getting rid of the issue then you can reach HappyAddons support from the contact page or support[at]wedevs.com for deep investigation.

    Thanks and Regards!

    Due to the inactivity of the topic, I’m making this resolved. Feel free to contact us for further assistance.
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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