Creating new Product in Excluded Category gives timeout

  • Resolved josefhajda

    (@josefhajda)


    3 years, 2 months ago

    Hello,

    we are running a food online shop and we also have alcoholic beverages. As we don’t want to sync those to facebook we excluded them from sync. Today we created a new product in this category but if we want to save it there is a message where it tells us that this will not be synced. we can switch to the settings (all unsaved changes get lost) or cancel. But no matter what we do, there is a spinnig circle which is loading endless till a 5xx error occures… so not really great at the moment. what can we do? is this some setting or a bug?

    best,
    Josef

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @josefhajda,

    That’s definitely frustrating. Just to make sure I’m following you, this only happens when creating new products in this excluded category. Is that right?

    Let’s do this. Go to WooCommerce > Status > Logs and use the drop-down menu in the top right to locate any fatal error logs from around 3 September. Then click the view button to load them. Paste what you find here in your reply and we’ll go from there.

    Thanks!

    Thread Starter josefhajda

    (@josefhajda)

    Hello @3sonsdevelopment

    I can not remember to have deleted the Fatal error Logs for a while and I don’t have any…. There is literally no error log. Which is nice ?? but does not help here I am afraid.

    I have two logs from the Facebook plugin though. I will paste them here in one message each.

    I hope this helps a bit. We solved the problem for us now with just deleting all categories from exclusion list and just excluding single products. so we exclude all products manually which are in these categories. a little less convenient but with the same effect.

    Best,
    Josef

    Thread Starter josefhajda

    (@josefhajda)

    [Large code excerpt removed by moderator per our FAQ. Please use Pastebin or a Gist for all large code excerpts, they work better anyway.]

    • This reply was modified 3 years, 2 months ago by Yui. Reason: log is too large to be edited
    Thread Starter josefhajda

    (@josefhajda)

    09-03-2021 @ 01:40:20 - Request
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09-03-2021 @ 01:40:20 - Response
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09-03-2021 @ 02:40:22 - Request
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09-03-2021 @ 03:41:50 - Request
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09-03-2021 @ 04:41:51 - Request
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09-03-2021 @ 06:45:14 - Request
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09-03-2021 @ 07:46:22 - Request
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09-03-2021 @ 08:04:26 - Request
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09-03-2021 @ 08:04:26 - Response
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09-03-2021 @ 08:05:05 - Request
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09-03-2021 @ 08:05:05 - Response
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09-03-2021 @ 08:35:47 - Request
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09-03-2021 @ 08:35:47 - Response
Response
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09-03-2021 @ 08:35:49 - Request
Request
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09-03-2021 @ 08:35:49 - Response
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09-03-2021 @ 08:46:43 - Request
Request
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09-03-2021 @ 08:46:43 - Response
Response
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09-03-2021 @ 09:30:45 - Request
Request
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09-03-2021 @ 09:30:45 - Response
Response
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09-03-2021 @ 09:30:46 - Request
Request
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09-03-2021 @ 09:30:46 - Response
Response
code: 200
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09-03-2021 @ 09:30:47 - Request
Request
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09-03-2021 @ 09:30:47 - Response
Response
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09-03-2021 @ 09:32:46 - Request
Request
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09-03-2021 @ 09:32:46 - Response
Response
code: 200
message: OK
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09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 0.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 1.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 2.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 3.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 4.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 5.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 6.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 7.
09-03-2021 @ 09:34:56 - Background sync error: No product found with ID equal to 8.
09-03-2021 @ 09:46:46 - Request
Request
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09-03-2021 @ 09:46:46 - Response
Response
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09-03-2021 @ 10:24:40 - Request
Request
uri: https://graph.facebook.com/v11.0/3066703206938919/product_feeds
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09-03-2021 @ 10:24:40 - Response
Response
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message: OK
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09-03-2021 @ 10:24:40 - Request
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09-03-2021 @ 10:24:40 - Response
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09-03-2021 @ 10:24:40 - Unable to detect valid feed configuration: array_key_exists(): Argument #2 ($array) must be of type array, null given
09-03-2021 @ 10:29:05 - Request
Request
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09-03-2021 @ 10:29:05 - Response
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09-03-2021 @ 10:29:05 - Retrieving page access token
09-03-2021 @ 10:47:13 - Request
Request
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09-03-2021 @ 10:47:13 - Response
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09-03-2021 @ 11:48:31 - Request
Request
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09-03-2021 @ 11:48:31 - Response
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09-03-2021 @ 12:48:39 - Request
Request
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09-03-2021 @ 12:48:39 - Response
Response
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09-03-2021 @ 13:01:25 - Request
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09-03-2021 @ 13:01:25 - Response
Response
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message: OK
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09-03-2021 @ 13:51:49 - Request
Request
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09-03-2021 @ 13:51:49 - Response
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09-03-2021 @ 14:53:26 - Request
Request
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09-03-2021 @ 14:53:26 - Response
Response
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message: OK
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09-03-2021 @ 15:42:10 - Generating a fresh product feed file
09-03-2021 @ 15:42:12 - Product feed file generated
09-03-2021 @ 15:54:34 - Request
Request
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09-03-2021 @ 15:54:34 - Response
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09-03-2021 @ 17:00:37 - Request
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09-03-2021 @ 17:00:37 - Response
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09-03-2021 @ 18:07:47 - Request
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09-03-2021 @ 18:07:47 - Response
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09-03-2021 @ 19:07:56 - Request
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09-03-2021 @ 19:07:56 - Response
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09-03-2021 @ 20:09:07 - Request
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09-03-2021 @ 20:09:07 - Response
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09-03-2021 @ 20:28:10 - Request
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09-03-2021 @ 20:28:10 - Response
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    • This reply was modified 3 years, 2 months ago by Yui. Reason: formatting
    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @josefhajda

    Thanks for sharing the Facebook for WooCommerce log!

    It seems the problem is a bit complex, to have a better approach in troubleshooting the problem, I strongly recommend you to open a ticket on our website.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    So I’m going to mark this as resolved and we will be able to help you further there through our ticket system.

Viewing 5 replies - 1 through 5 (of 5 total)
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