Creating an account during checkout issue

  • Hi,

    So I have “Allow customers to create an account during checkout” enabled on my website which adds the username and password fields at checkout so the customer can create an account.

    If a user that has an account on my website, but is logged out, enters the checkout page, the Email, Username and Password fields at checkout get automatically pre-filled with the user’s existing account information.

    But it doesn’t make sense to pre-fill these fields with existing account information as the Email, Username and Password fields at checkout are for creating a new account, not logging into an existing one.

    Is it possible to prevent these checkout fields from getting pre-filled if the user is logged out?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Senff

    (@senff)

    Hey @jokubas2000k

    I’m not sure if I understand your question correctly, but the Email/Name fields should not be pre-filled if a customer is not logged in.

    If a customer is not logged in, WooCommerce won’t know which user is on the page, so it won’t be able to know which Email/Name to pre-fill.

    Can you share a link to your site so I can see the problem?

    Thread Starter jokubas2000k

    (@jokubas2000k)

    Hi @senff,

    Sure: https://www.mydreamtattoo.com/checkout/?add-to-cart=6342

    When I log out of my account and head over to the checkout page, the Email and Password fields automatically get pre-filled with my existing account information. Screenshot: https://ibb.co/Db21PTp

    I think that it’s important to note that when I log in to my WordPress account, I always check the “Remember me” checkbox and I have saved my website login details to my browser.

    So most likely the browser mistakes the checkout fields with login fields and automatically pre-fills them. Is there a way to “tell” the browsers that the fields at checkout are not login fields?

    Thread Starter jokubas2000k

    (@jokubas2000k)

    Hi @senff,

    Just wanted to let you know that I have not yet resolved the issue and am still waiting for a response.

    Also, a similar issue happens on mobile as well. When I enter the checkout page of my website, I immediately get directed to the Email field and prompted to log in with my existing account information. Screenshot: https://ibb.co/zhbdbx3

Viewing 3 replies - 1 through 3 (of 3 total)
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