Creating a form to change an address

  • Resolved poiful

    (@poiful)


    1 year, 9 months ago

    Hi
    (I am using deepl to translate. Sorry for the wrong english.)

    When a customer tries to change his shipping address when paying with AmazonPay, he is redirected to AmazonPay page, but we want to stop this.
    (I want to be able to change the shipping address within our ecommerce so that customers can easily change their address.)

    We have completed using wordpress hooks and such to force the form to display and allow the shipping/billing address to be changed within our site.

    So I have a few questions.

    Question 1.
    If a customer changes their address on the checkout page, shipping charges may change.
    When will the charges to be charged to AmazonPay be finalized?
    When the checkout page appears? Or is it when you press the order button on the checkout page?
    If the shipping charges are determined when you specify the shipping address in AmazonPay and are redirected to the checkout page, this would be problematic because if there is an address change on our Form, the shipping charges will be incorrectly calculated and charged to the customer.
    We are having trouble with AmazonPay’s sandbox because it does not know the final billing amount.

    Question 2.
    We have created a Form that allows customers to change their own address, but this means that any address changes they make on our site will not be reflected in AmazonPay.
    Is this a policy violation or something?
    (This may not be a plugin question, sorry.)

    We want to use the same address that the customer has registered with AmazonPay,
    We do not want to use the classic Gateway Option because we want to use the customer’s address as it is registered with AmazonPay.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @poiful

    Hope you are doing well! Thanks for your patience.

    Q1 – Answer 1
    So as I understand per your overall description of using the plugin, you are only using the express payment option.

    Checkout totals are calculated after everytime the customer returns from the Amazon Pay hosted page back your your site. Since we receive the address from Amazon that’s the only reliable place to do that.

    Regarding updating the Amazon pay address through your form, this is impossible while using express checkout. This is a feature from the gateway so that customers would not have to input it but select it through their Amazon account. The only way to change this is by redirecting to the Amazon pay hosted page again.

    Q2 – Answer 2
    We are not sure about the Amazon Pay policy violations, we need to do some research here, but, that should not be a problem with Amazon. That is causing inconsistencies though between your orders registered in WooCommerce and Amazon. That could confuse you and your customers since the Amazon side order is never getting updated.

    Let me know if yoy need more help.

    Best,
    Christian

    Thread Starter poiful

    (@poiful)

    Sorry for the delay in replying.

    Thank you for your response!

    I understand! Thank you very much.

Viewing 2 replies - 1 through 2 (of 2 total)
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