Creating a customer but no payments

  • Resolved jamiehall16

    (@jamiehall16)


    1 year, 4 months ago

    Just spoken with Stripe trying to debug this issue. We currently have a problem with 2 checkouts in the past 24 hours have gone from pending payment to failed without any log being called from stripe.

    After turning on debugging logs for the plugin and reading into it (I have redacted the customers email and name here for security

    2023-07-23T15:40:34+00:00 DEBUG ====Stripe Version: 7.4.1==== ====Start Log==== customers request: Array ( [email] => [email protected] [description] => Name: John Doe, Guest [name] => John Doe [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) ) ====End Log==== 2023-07-23T15:40:35+00:00 DEBUG ====Stripe Version: 7.4.1==== ====Start Log==== Error: stdClass Object ( [token_id] => [customer] => cus_OJhoYHYAhlf9wq [source] => [source_object] => [payment_method] => ) ====End Log====

    It is creating a customer, and stripe can see this from there end however they said no payment is being passed through to stripe after this point.

    We then got a second customer who had this issue attempt to checkout a second time after she tried to check out and that worked completely fine.

    We have no out of date theme files and no updates pushed or plugins updated within the last 2 weeks.

    • This topic was modified 1 year, 4 months ago by jamiehall16.
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  • Thread Starter jamiehall16

    (@jamiehall16)

    To clarify, stripe have said the customer is being created with a name and email only. But after that no payment is being created with stripes end.

    We’ve had about 45 successful checkouts in the last 24 hours and 2 customers have had this issue.

    Howdy @jamiehall16 ??

    Thank you for reaching out about this!

    To clarify, stripe have said the customer is being created with a name and email only. But after that no payment is being created with stripes end.

    We’ve had about 45 successful checkouts in the last 24 hours and 2 customers have had this issue.

    Firstly, just to clarify, are the webhooks set up as detailed here, or otherwise?

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

    We await your response to better assist you.

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