• Resolved alexlever17

    (@alexlever17)


    I currently allow customers to create an account upon checkout. Currently, the username is auto-generated based on their first and last name, then the password link is sent to their email for them to set themselves.

    My concern is that people don’t click the set password link post-purchase after they’ve left the website, resulting in a bunch of accounts where people don’t know their password.

    My question is, is it possible to add an extra step after checkout to allow the customer to set their password BEFORE they leave the site?

    If i need a plugin for this, could you let me know which one?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Roxy

    (@roxannestoltz)

    Hi @alexlever17 ,

    Thanks for reaching out!

    I understand that you would prefer to have customers create their password on checkout rather than have an email sent to them to set their password, correct?

    This can be achieved by doing the following:

    • Navigate to WooCommerce → Settings → Accounts & Privacy, and uncheck the box next to the option that says “When creating an account, send the new user a link to set their password“.

    When this option is disabled, the customer is able to create their own password during checkout, as seen in the screenshot below:

    Additionally, if you would like the customer to create their own username as well as their own password, you can also then uncheck the option “When creating an account, automatically generate an account username for the customer based on their name, surname or email“, this is what the customer will then see on their end on checkout:

    More information on how to automatically create an account on checkout can be found here.

    Hope this helps!

    Thread Starter alexlever17

    (@alexlever17)

    Thank you for the advice.

    Is there a way to present the customer with an opporunity to set their password after they’ve placed the order?

    For instance, once they’ve placed the order then they would be sent to a final page where they set their password.

    Roxy

    (@roxannestoltz)

    Hi @alexlever17 ,

    Since this is not a built-in feature of WooCommerce core, what you would like to achieve would require custom code or a plugin.

    I have done some digging around, and I found this plugin which looks like it may offer what you are looking for.

    You would need to reach out to the developers of that plugin for a definite answer as to whether or not this can be achieved with their plugin.

    While we are experts in our own extensions, third-party plugins, and themes are best supported by their developers as they have more knowledge of the features and limitations of their own plugins, and support for third-party themes/plugins is outside the scope of support we are able to provide.

    Furthermore, if you still need help with this, for questions related to development and custom coding, your best bet is to ask on any of these channels for support. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, too.

    Hope this helps!

    Thread Starter alexlever17

    (@alexlever17)

    Thank you, i’ll send them a message.

    Roxy

    (@roxannestoltz)

    Hi @alexlever17 ,

    Happy to help!

    I will go ahead and mark this thread as resolved then, however, feel free to create a new topic should you need any further help.

    Cheers!

    Thread Starter alexlever17

    (@alexlever17)

    Hi, I’ve noticed that customers don’t know their usernames either. This is currently auto-generated by taking their first name and last name.

    I know I can add the option for people to enter their own username, but is it possible to force the username to be the same as the email they’ve entered at checkout?

    Saif

    (@babylon1999)

    Hello @alexlever17,

    I know I can add the option for people to enter their own username, but is it possible to force the username to be the same as the email they’ve entered at checkout?

    I found this article with a read-to-use snippet on how to achieve this.

    Please note this falls under customization which is not within our scope of support, I suggest you check the resources shared above if you require further assistance with this.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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