Create label on status not wokring

  • Hello DHL team,

    We are using you plugin to create labels in Woocommerce. I set it up in sandbox mode and the manual process works fine.

    But the automatic “Create label on status” option does not work. If I change my order from “On hold” to “Processing” (the status I chose for label creation) nothing happens.

    The log gives me an error 401 Unauthorized. Which is quite strange, since the manual label generation works fine.

    Do you have an idea what could be the problem.

    Regards,
    Sara

    The page I need help with: [log in to see the link]

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