CREATE BACKUP does not complete

Hi @anristudio,

Thank you for your message!

Our team will be checking your debug code and provide you further assistance in terms of resolving the backup issue.

Thank You @efedinler1!

Hi @anristudio

Please, try to temporarily disable these two plugins (by slug):
– photo-gallery (this one does not support your current PHP version and does produce some errors).
– jetpack (it can block your connections, which can cancel backup process)

Once you do that, try to run the backup process once again.

After that, please make sure:
a) Your PC won’t go into sleep-mode
b) Screen-saver mode is not enabled or active
c) [Mac] Drive-sleep mode is not enabled
d) You have not run the restoration from Opera GX or Brave browser
e) You don’t use any extension that limits resource usage or “saves energy”

After the process you can enable these plugins back again.

Let me know if that worked for you ??
Thank you!

Hi @iclyde

I followed your instructions. Disabled both plugins photo-gallery & jetpack. Ran CREATE BACKUP and it was running at 100% however, same message about something not completed. I don’t see any backups.

Any other suggestions to try again?

Another Debug Code is: BMI-ua942bSY-44613

Hi @anristudio

You need at minimum 496.26 MB of free space. I would recommend you having at least 1 GB of free storage space for the backup.

Our plugin is unable to confirm if there is enough space as the value returned by your web server is incorrect.

Increase max_execution_time to at least 300 seconds, currently you have 30 seconds limit.

If nothing of above won’t work or is not related, there is one more solution that may help, but it’s hardy mostly for migration.

Hi @iclyde,

Thank You so much!

I have increased max_execution_time to 600 seconds.
I’m trying to CREATE BACKUP again with (2) disabled plugins.

Is there an option for me to save the backup files elsewhere with FREE PLUGIN, all the options I see are grayed out or coming soon?

I don’t think BACKUP completed again. It was at 100% but when I go to MANAGE & RESTORE BACKUP tab I don’t see anything.

• This reply was modified 1 year, 2 months ago by anristudio.

Hi @anristudio

With free plugin you can keep the backup wherever you want but you have to do that manually. To do that, download the backup our plugin created via backup(s) list, to your PC, later you can keep in on your PC or upload to some Cloud. If you need to use the backup later, you need to just upload it to that site.

The final solution would be to try with partial backups.

1. Make one backup:
   – Without database
   – With Plugins+Themes+Other files in wp-content directory only
2. If it succeeds download that backup to your PC and remove it from server, then make second backup:
   – Exclude database as well
   – With Uploads directory only
3. Same thing there, download it and remove from server and make last third backup:
   – With database only
   – Without any files included

If these three will success, you can restore them one by one and the same order, database at the end with that approach the restoration or migration will be still valid.

I hope that your Uploads directory takes less than 50% of entire size, then it should be completely fine, if my assumption is right.

Let me know if that worked ??
Thank you!

Hi @iclyde,

Thanks for providing alternative options. I have attempted partial backup solution (step #1) without any success.

1. Make one backup:
   – Without database
   – With Plugins+Themes+Other files in wp-content directory only

Creation of Backup failed again at 100%

Latest Debug Code: BMI-V9j9FV67-94183

Hi @anristudio

In the logs I can see:
[INFO] [2024-01-10 06:03:33] Adding: 164 files… [Size: 87.95 MB]
[SUCCESS] [2024-01-10 06:08:21] Milestone: 23249/23248 [1 batches left]

Which seem to be:
06:08 – 06:03 time difference (one batch took 5 minutes).

As the backup at this point is very small it looks like you have I/O speed limited on the server/site, it can be done in cPanel for example.

Due to that each batch takes more and more time to finish, ending at the stage where it reaches max_execution_time or your web server timeout.

There are two types or process cancelled due to execution time and max_execution_time is from PHP (php.ini) and second can be caused by Apache “Timeout” or “KeepAliveTimeout” directive.

Maybe it would work if you increase execution time to 1200 seconds, but that’s not the prefect solution, much better would be to unlock drive speed limits it would make the process much much quicker.

Thanks @iclyde!
I manually transferred all the files via FTP as well as export/import DB.
You can close this topic.

• This reply was modified 1 year, 2 months ago by anristudio.